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United States Location Verification - Unable to do

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2801 of 3,653

Hi Bravin,

 

A member of our customer support team will reach out to assist you directly via email, thank you!


-Joanne
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Active Member
Kristin G Member Since: Mar 24, 2019
2802 of 3,653

Hello,

 

I am a new freelancer and I tried to submit a proposal. I was asked to provide ID for verification. I provided a picture of my passport. One minute later and I was advised that it could not be verified and to contact support. What are the next steps to get verification? 

 

Thank you,

 

Kristin Grandolfo 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2803 of 3,653

Hi Kristin,

 

A member of our customer support team will reach out and assist you in uploading your ID to complete the location verification step. Thanks!


-Joanne
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Active Member
Tanisha R Member Since: Mar 24, 2019
2804 of 3,653

I have experienced the same error. And No customer service to help me. I fill out the contact form and it never completes just points me here. I would like to fix this so I can apply to jobs.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2805 of 3,653

Hi Tanisha,

 

A member our the customer support team will reach out and assist you directly in uploading your ID. Thank you!


-Joanne
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Active Member
Nicholas G Member Since: Mar 24, 2019
2806 of 3,653

I tried multiple times to get my ID verified, but it was rejected immediately. The picture was unaltered, clear, and had a border. There is a middle initial on my ID, but not on my profile.

 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2807 of 3,653

Hi Nicholas, 

 

I see that one of the customer support team members already reached out to you via email to assist directly. Please refer to the email and follow the steps provided. If you have any questions, please feel free to post it on the ticket so the agent can assist you efficiently. Thanks!


-Joanne
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Active Member
Brianna T Member Since: Mar 24, 2019
2808 of 3,653

Hello, 

I tried submitting a photo of my ID 3 times without success, and I'm now locked out from trying to do it again. I got an error message every time - twice saying it was the wrong type of ID (it's my MN driver's license) and another time saying it was the wrong size. I can't submit any proposals until I get this figured out so I'd greatly appreciate any support. Thanks! 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2809 of 3,653

Hi Brianna,

 

One of the customer support team members will reach out and assist you directly in uploading your ID, thank you!


-Joanne
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Active Member
Danielle F Member Since: Mar 24, 2019
2810 of 3,653

I tried to upload my unaltered, with borders, jpeg, Driver's License twice and i got an email saying my account is now on hold. There are zero steps in the email to correct this. The chat bot says to post here for an answer. Someone please help!

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