Could you please try verifying your account once again? If you have attempted to try your verification, and maxed out on your attempts, the Customer Support Team will be able to reset it for you at any time. In this case, please retry it again, and you can come back to this thread to let us know if you are unable to do so.
I would like to clarify that you will not get locked out from your account if you fail verifying your location. You will only be unable to verify your location, but should be able to continue to use your Upwork account.
there are so many posts on here where users say they struggle with the same problem. The answers from moderators are always the same: someone will contact you. Could you at this time have someone contact me because I clearly need help. This process is so frustrating.
I would like to clarify that the users who came here to the Community maxed out on their attempts to verify their location. As such, they needed assistance with contacting the Customer Support Team so that they can manually go through the location verification.
The team and I checked your account, and they have confirmed that you haven't tried verifying your location yet. Verifying your location by uploading your ID through the link on your profile notification will eliminate the step of having to go through manual verification. Please try verifying through the system first, and if you max out on attempts, you can post again on this thread, and our team will assist you.
Even if you max out the attempts our team can still assist you further with verifying your location. One of our team members will reach out to you via ticket as soon as possible with more details about this. Thank you.
Hello there, I'm trying to activate my account but when asked for the phone number it says that it failed to verify. Tried clearing my cookies and do this from an incognito window as I have seen on other posts but didn't work. Please help.
I've reached the maximum attempts at verification. I keep being told to contact support, but I don't see a number/email/request form to contact them and the chat just keeps saying the same things over and over again.