I locked myself out of opportunities to verify my ID. I did not realize there was a limit and couldn't figure out why it wasn't taking.
I've submitted a ticket to customer service, but I haven't gotten a response yet, and I'd like to try and get to work quickly. How can I help this process?
Every time I uploaded my ID, it just said that the name on my driver's license did not match the name on my account.
I'm trying to verify my name but the name on my ID is not my legal name. I recently got married so my last name changed, I haven't been able to change the name on my ID yet, but it is changed on my social security card. My legal name is on my social security card but not on my Driver's License. I was wondering if there was a way to verify my LEGAL name even though it isn't on my driver's license? On my profile, I have my legal name, but to get verify that that's truly my name, I have to send in a picture of my license. My license has not been updated and will not be updated for a while. Help?
Looks like you successfully verified your name. It doesn't look like you are required to complete any additional verification process at the moment. Our team will let you know if there is a need for any verification process in the future.
I’m a military spouse so I have a military ID. On that ID it says Sullivan, could I take a picture of that ID and verify my legal last name?
I have been asked to upload me ID but I do not feel comfortable at all sending my personal data to a computer. I heard from my friend I can also do a video chat, and I am comfortable with showing my face, but not my personal data.
How do I do a video ID? I am currently residing in NY.
If it is a MUST to upload my personal data, then it's a risk I am not willing to take, as I've had issues previously with attempted identity theft.
Hello Shpat, don't worry about all you heard. In video verification, there will be some basic questions about your profile, expertise, and jobs. You just need to keep your National Identity Card with you during video verification. there is a verification option in your profile setting you have to scan your Identity card and upload it there. that's it.
Hello, thank you for your reply.
I have worked with Freelancer.com previouly which is where I had the problem of personal data invasion and still there are profiles with my name where I am not the owner.
Is there an option te be sent mail instead of putting my document online? I would much prefer that, and I am fine with showing my ID on video too, I just don't want to upload it.