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United States Location Verification - Unable to do

Active Member
Remington S Member Since: May 13, 2019
3391 of 3,596

I locked myself out of opportunities to verify my ID. I did not realize there was a limit and couldn't figure out why it wasn't taking. 

 

I've submitted a ticket to customer service, but I haven't gotten a response yet, and I'd like to try and get to work quickly. How can I help this process?

 

Every time I uploaded my ID, it just said that the name on my driver's license did not match the name on my account. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3392 of 3,596

Thank you for reaching out to us, Remington.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Paige S Member Since: May 13, 2019
3393 of 3,596

I'm trying to verify my name but the name on my ID is not my legal name. I recently got married so my last name changed, I haven't been able to change the name on my ID yet, but it is changed on my social security card. My legal name is on my social security card but not on my Driver's License. I was wondering if there was a way to verify my LEGAL name even though it isn't on my driver's license? On my profile, I have my legal name, but to get verify that that's truly my name, I have to send in a picture of my license. My license has not been updated and will not be updated for a while. Help?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3394 of 3,596

Hi Paige,

 

Looks like you successfully verified your name. It doesn't look like you are required to complete any additional verification process at the moment. Our team will let you know if there is a need for any verification process in the future.

~ Bojan
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Active Member
Paige S Member Since: May 13, 2019
3395 of 3,596
No, the name on my profile, Paige Ichenberg, is not my legal name. I got married a month ago and changed my name to Paige Sullivan (my legal name). On my social security card, my name is Paige Sullivan- I won’t be able to change the name on Driver License (Paige Ichenberg) any time soon. I sent in a picture of my license so I can start finding work because it wasn’t letting me apply for anything without having my name verified.

I’m a military spouse so I have a military ID. On that ID it says Sullivan, could I take a picture of that ID and verify my legal last name?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3396 of 3,596

Thank you for following up, Paige.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
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Active Member
Shpat I Member Since: May 13, 2019
3397 of 3,596

Hello,

 

I have been asked to upload me ID but I do not feel comfortable at all sending my personal data to a computer. I heard from my friend I can also do a video chat, and I am comfortable with showing my face, but not my personal data. 

How do I do a video ID? I am currently residing in NY.

 

If it is a MUST to upload my personal data, then it's a risk I am not willing to take, as I've had issues previously with attempted identity theft. 

 

Thanks

Active Member
Rajab A Member Since: Sep 26, 2018
3398 of 3,596

Hello Shpat, don't worry about all you heard. In video verification, there will be some basic questions about your profile, expertise, and jobs. You just need to keep your National Identity Card with you during video verification. there is a verification option in your profile setting you have to scan your Identity card and upload it there. that's it. 

Active Member
Shpat I Member Since: May 13, 2019
3399 of 3,596

Hello, thank you for your reply.

 

I have worked with Freelancer.com previouly which is where I had the problem of personal data invasion and still there are profiles with my name where I am not the owner.

 

Is there an option te be sent mail instead of putting my document online? I would much prefer that, and I am fine with showing my ID on video too, I just don't want to upload it.

 

Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3400 of 3,596

Hi Shpat,

 

We understand the importance of keeping your personal information secure and confidential. We have an extremely secure upload and storage tool with three layers of data encryption, allowing us to apply rigorous security standards while ensuring your identity verification documents remain in strictest confidence. Your identity info is only temporarily stored. Once we have verified it, it is deleted. We handle all verification data with the same degree of care that we give all Personally Identifiable Information, as explained in our Privacy Policy.

~ Bojan
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