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United States Location Verification - Unable to do

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3411 of 3,651

Hi Peg,

 

I've shared your concern with our customer support team and one of the team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
Untitled
Active Member
Jake F Member Since: May 21, 2019
3412 of 3,651

Hi! I've tried to get my driver's license photo to be verified, but it isn't working. It probably has to do with the fact that it's still a vertical license (below 21). I'm currently 22, but haven't gotten it switched over. Is there still a way for me to get it verified so I can start work?

 

Thanks!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3413 of 3,651

Hi Jake, 

I shared your account information with the Customer Support Team and they will reach out to you to assist you with your location verification. 

Let me know if I can further assist you with anything!


-Avery
Untitled
Active Member
Christopher Marc N Member Since: May 23, 2019
3414 of 3,651

Hi Community,

 

I could use your help getting my ID verified.

 

I got the pop-up each time I want to submit a proposal.

"You still need to verify your ID to access all jobs. Verify your ID now."

 

Community Guru
Pat M Member Since: Jun 18, 2016
3415 of 3,651

Christopher, exactly what's your question?

 

It appears that you simply need to select "Verify your ID now" and follow the instructions.

Active Member
Christopher Marc N Member Since: May 23, 2019
3416 of 3,651

I need the link from Upwork customer support to verify my ID. 

Active Member
Christopher Marc N Member Since: May 23, 2019
3417 of 3,651

The "verify now" link isn't working, so I need Upwork support to send the link for the ID verification

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3418 of 3,651

Hi Christopher Marc,

 

I've shared your concern with our customer support team and one of the team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
Untitled
Active Member
Hans C Member Since: May 25, 2019
3419 of 3,651

Hi all,

 

I am in the process of creating my Upwork account. Upwork asked me to verify my ID. While my ID is my full legal ID and the picture matched all of the criteria, nearly immediately after submitting the ID I was notified that Upwork was unable verify my ID. I believe this issue stems from my profile name not originally matching my FULL name on my ID (though I did change it when submitting my ID).

 

My only question is that my account has been put on hold now and I don't see how I can resolve this issue as there is not a place I can find where I can reupload my ID or try again. What can I do to resolve this issue and get my account verified and reopened?

 

Thank you all in advance!

Community Guru
Riri A Member Since: Jul 21, 2018
3420 of 3,651

Hi Hans,

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
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