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United States Location Verification - Unable to do

ibranishpat
Active Member
Shpat I Member Since: May 13, 2019
3451 of 4,860

Hello,

 

I have been asked to upload me ID but I do not feel comfortable at all sending my personal data to a computer. I heard from my friend I can also do a video chat, and I am comfortable with showing my face, but not my personal data. 

How do I do a video ID? I am currently residing in NY.

 

If it is a MUST to upload my personal data, then it's a risk I am not willing to take, as I've had issues previously with attempted identity theft. 

 

Thanks

alianjum5
Active Member
Rajab A Member Since: Sep 26, 2018
3452 of 4,860

Hello Shpat, don't worry about all you heard. In video verification, there will be some basic questions about your profile, expertise, and jobs. You just need to keep your National Identity Card with you during video verification. there is a verification option in your profile setting you have to scan your Identity card and upload it there. that's it. 

ibranishpat
Active Member
Shpat I Member Since: May 13, 2019
3453 of 4,860

Hello, thank you for your reply.

 

I have worked with Freelancer.com previouly which is where I had the problem of personal data invasion and still there are profiles with my name where I am not the owner.

 

Is there an option te be sent mail instead of putting my document online? I would much prefer that, and I am fine with showing my ID on video too, I just don't want to upload it.

 

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3454 of 4,860

Hi Shpat,

 

We understand the importance of keeping your personal information secure and confidential. We have an extremely secure upload and storage tool with three layers of data encryption, allowing us to apply rigorous security standards while ensuring your identity verification documents remain in strictest confidence. Your identity info is only temporarily stored. Once we have verified it, it is deleted. We handle all verification data with the same degree of care that we give all Personally Identifiable Information, as explained in our Privacy Policy.


~ Bojan
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emonuzzamanmd
Community Leader
Md E Member Since: Apr 26, 2018
3455 of 4,860

Hi, you must upload your documents (ID) and complete your identity verification process. And fell comfortable with upwork. Every freelancer must go through this verification process. 

Video verification is another step of verification. You will be notified by upwork when you will need to complete the video verification process.

Without completing these steps you can not continue on upwork.

scottdavis56
Active Member
Scott D Member Since: May 14, 2019
3456 of 4,860

 Hi there,

 

I am unable to verify my ID in the US and I am also unable to see any available work in the US for my Agency could you please help with these?

 

Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3457 of 4,860

Hi Scott,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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yara-alsukhni
Active Member
Yara A Member Since: May 15, 2019
3458 of 4,860

hi ... i need help about how to Get my ID re-verified after i reached the maximum tries to verify it ?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3459 of 4,860

Hi Yara,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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knhall725
Active Member
Kiersten H Member Since: May 20, 2019
3460 of 4,860

Hi everyone.

I received the error message that my ID could not be verified. I live in Illinois so my license has lots of holographic strips on and the lighting of the room I am in is terrible so maybe that was my issue? I held the license up as to better show in the lighting but made sure all the corners were visible and that there was a border.. Please help.

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