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United States Location Verification - Unable to do

Active Member
William H V Member Since: Nov 28, 2019
3891 of 4,725

I am have problems getting verified and it seems that there is no such thing as customer service.  What can I do?

Community Guru
Joan S Member Since: Mar 18, 2019
3892 of 4,725

What can you do? I think you will just have to be patient and wait. This is Thanksgiving week, after all.

Active Member
William H V Member Since: Nov 28, 2019
3893 of 4,725
That response may mean something if this hadn't been going on for months.
It wasn't Thanksgiving.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3894 of 4,725

Thank you for reaching out to us, William.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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Active Member
Hannah B Member Since: Nov 28, 2019
3895 of 4,725

It will not let my I.d be approved and. I have tried to submit it to many times?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3896 of 4,725

Hi Hannah, 

I have shared your account information with the team, and they will reach out to you to assist you further with your concern. 

Since this is a public community, please refrain from posting identifying information of yourself, or pictures of your government ID/s. You may refer to the Community Guidelines for more information. 


-Avery
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Active Member
Yaswanth N Member Since: Nov 28, 2019
3897 of 4,725

hi upwork team,

i have tried uploading my Illinois state drivers license and the upwork website says that. the verification process was not succesful

 

i am trying to verify this so i can submit proposals. please let me know what i can do to verify my ID and start using my account.

 

i had an agency subscription with upwork but removed it because i could not utilize it

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3898 of 4,725

Hi Yaswanth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3899 of 4,725

Hi Yaswanth, 

 

A member of the Customer Support Team will reach out to you to assist you with completing your location verification. 


-Avery
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Active Member
Dan L Member Since: Nov 28, 2019
3900 of 4,725

Hello. I uploaded a photo of my drivers license for verification. I recieved an email stating: "Unfortunately, we could not authenticate the ID you uploaded."

My drivers license is still valid. I don't know what went wrong. Was there too much of a glare on the photo? I can't find a link to reupload a better photo. Can someone help?

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