United States Location Verification - Unable to do

Bojan S · Dec 2, 2019 01:29:52 PM

Hi Jesse,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Fayaz A · Dec 2, 2019 03:44:44 PM

I have have reached the maximum attempts to verify my ID, I cannot submit proposals to jobs with out this. Is there anyway i can reupload the ID picture I believe it was dark in the one I uploaded.

Avery O · Dec 2, 2019 05:57:36 PM

Hi Fayaz,

A member of the Customer Support Team will reach out to you directly to assist you further with your location verification.

-Avery

Ted D · Dec 2, 2019 09:50:50 PM

My account is on hold and Im not sure how I can verify my info now. I tried a couple of times but now it says I tried to many times. PLEASE HELP!!!!!

Avery O · Dec 2, 2019 10:28:03 PM

Hi Ted,

It looks like you are trying to verify your location. A member of the Customer Support Team will reach out to you to assist you further with your concern.

-Avery

Angela G · Dec 3, 2019 07:36:56 AM

I had trouble uploading my government ID and it says I need to contact a customer support representative. How do I verify my ID after attempting to upload too many times? Can someone please help me to upload or manually verify my identity?

Thank you,

Angela

Erica L · Dec 3, 2019 07:47:58 AM

Hi,

I had issues with the software reading my ID because of the holograms over my face. I was able to speak with human at Upwork who did a video meeting to verify my identity. I had to do it twice. I put in a support ticket saying that I wanted to get the ID verified badge but that I was having issues with my ID scanning and they got back to me and took care of it. They will send you a link to a video chat and they will ask you a couple of questions. It took no more than 2 min. I hope that helps.

Angela G · Dec 3, 2019 07:52:05 AM

How do I put in a support ticket?

Bojan S · Dec 3, 2019 08:48:17 AM

Thank you for reaching out to us, Angela.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan

Angela G · Dec 9, 2019 10:37:01 AM

Hello,

I have not received a support ticket in order to help verify my government ID. Is there something that I should do?

Thank you,

Angela