Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Dec 2, 2019 01:29:52 PM by Bojan S
Hi Jesse,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Dec 3, 2019 07:36:56 AM by Angela G
I had trouble uploading my government ID and it says I need to contact a customer support representative. How do I verify my ID after attempting to upload too many times? Can someone please help me to upload or manually verify my identity?
Thank you,
Angela
Dec 3, 2019 07:47:58 AM by Erica L
Hi,
I had issues with the software reading my ID because of the holograms over my face. I was able to speak with human at Upwork who did a video meeting to verify my identity. I had to do it twice. I put in a support ticket saying that I wanted to get the ID verified badge but that I was having issues with my ID scanning and they got back to me and took care of it. They will send you a link to a video chat and they will ask you a couple of questions. It took no more than 2 min. I hope that helps.
Dec 3, 2019 08:48:17 AM by Bojan S
Thank you for reaching out to us, Angela.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
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