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United States Location Verification - Unable to do

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3991 of 4,070

Hi Danny,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Derek V Member Since: Aug 16, 2018
3992 of 4,070

Hi! I uploaded a clear picture of a valid driver's license that's not expired and it's rejecting it.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3993 of 4,070

Thank you for reaching out to us, Derek.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Carol S Member Since: Jan 16, 2020
3994 of 4,070

I've cleared cookies, etc., still not working.  Please advise!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3995 of 4,070

Hi Carol,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Kimberly B Member Since: Jan 16, 2020
3996 of 4,070

I tried to work on Upwork in the past and although I kept sending in the correct identification, it kept being denied. Support through email at that time was not much help. I now want to try again but am receiving the message in the subject line and have no real way to get this fixed. It is extremely annoying and not an efficient process! Why does Upwork make it soooo difficult to complete verification when they clearly saw my many submissions of CORRECT ID?! 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3997 of 4,070

Hi Kimberly, 

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Liz R Member Since: Jan 17, 2020
3998 of 4,070
Hi! I’m a freelancer trying to apply for upwork. I’m from the US and pay taxes in the US but currently abroad with a foreign SIM card. Is there any other way besides sms to authenticate my phone number?
Community Guru
Preston H Member Since: Nov 24, 2014
3999 of 4,070

First you will need to correct your location on your profile page. It says you are in the U.S.

 

It looks you thought it referred to nationality or citizenship. It does not.

 

Upwork wants you to set it to where you live.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4000 of 4,070

Hi Liz,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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