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United States Location Verification - Unable to do

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4041 of 4,055

 Hi Summer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
JEAN MARIE R Member Since: Feb 14, 2020
4042 of 4,055

Message I recieved when trying to submit a Proposal for an assignment. (You've reached the maximum number of tries to upload your ID. Please contact customer support.)

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4043 of 4,055

Thank you for reaching out to us, JEAN MARIE.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan
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Active Member
Nantawat S Member Since: Feb 15, 2020
4044 of 4,055

Hello,

 

I uploaded my state driver's license but after I clicked the submit link I noticed that my jpeg file was upside down. Then I was notified that my verification failed and that my account was put on hold.

 

How can I remedy this situation? 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4045 of 4,055

Hi Nantawat and Samantha,

 

One of our agents will reach out and assist you directly via ticket. Thank you!


-Joanne
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Active Member
Samantha R Member Since: Feb 15, 2020
4046 of 4,055
Ok thank you
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4047 of 4,055

Hi Hammad,

 

I checked your account, and one of our agents already updated your ticket providing further assistance. Please check the instruction they shared, and feel free to post your questions on the ticket so that the agent can assist you further. Thank you!


-Joanne
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Active Member
Skylin T Member Since: Feb 16, 2020
4048 of 4,055

I tried both my state ID and passport, they couldn't be verified, and so I am unable to apply for a job.  I don't know what gives, the files are .png, scanned images with good resolution.  Ideally, I would contact tech support of course, however none of the support links seem to work.  Please help. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4049 of 4,055

Hi Skylin,

 

One of our agents will reach out and assist you directly via ticket. Thank you!


-Joanne
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Active Member
Zachary H Member Since: Dec 12, 2019
4050 of 4,055

For some reason, Upwork wouldn't accept my ID even though my picture was high resotion, followed the directions, and was clear. So I went through a chat session with a representative who said that he was fixing it and that I would be verified with a check beside my name. That didn't happen. I then had a phone call with a rep and was told the same thing and it seemed to work fro a while. But now when I login it is asking AGAIN for me to verify my ID. I'm thinking about just giving up on the platform. It's taken me hours to try and get this taken care of and now I've gone from mildly irritated to angry. At this point, I'm going to have to start telling my colleagues not to use you when they ask about freelance work. It has not remotely been worth the time I've spent on this one thing with nothing to show for it with no change in status over several weeks.

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