I signed up with Gmail and my Username was misspelled, but I wanted to use a pen name.
Then, I was prompted to verify with id. I changed my name on the profile to my given name, and uploaded a picture of my id.
The system has blocked me saying I've had too many attempts to correct the issue.
Can a rep please assist me with this.
I don't mind customers seeing my name on the invoices or privately, but I'd like to keep the pen name on the profile. I have a few proposals out there. Please help.
I checked your account and can confirm that you were being requested to verify your location. A member of the Customer Support Team will reach out to you to assist you further with your concern.
As for your pen name, we have stated in this help article that the information on any of the verification documents you submit (when requested to verify your account) should match the information on your Upwork profile. As such, we will need to be able to match the identity documents you submit for any verification with the information on your Upwork profile. As such, it would be best to use your legal name, or a variation of your first name on your Upwork profile to comply with the Upwork Terms of Service.
Go to settings then cross to identity verification. If you are not able to upload please touch Upwork assist center. Verification can not guarantee to post the proposal. Before observe Upwork will approve your ID.
Have a good day!