I'm returning to Upwork after a hiatus of a few years and need to verify my ID but when I try it says the names do not match. I've now hit the limit on tries and was told to contact support.
I have filled in my US tax info, and verified my US address and phone. I have valid US Work Authorization credentials, with photo ID, but Upwork is refusing the Employment Authorization photo ID as a valid ID verification document. I believe Upwork requirements should be updated to include this document, which is accepted by the US federal and state governments, all US employers, and the IRS, as a valid US photo ID.