Hello Upwork Hive!
I created an account ~10 years ago and just reactivated. However when I went to do the ID verification it failed within a few moments and the tab/section no longer exists.
How can I complete this requirement in order to use the platform? I'm happy to do a voice or video verification but those options do not appear.
I am a US Citizen who submitted a photo of my drivers license.
I tried to upload my ID got an email saying it was unable to be authenticated and a hold has been placed on my account. . I can't find a place to contact customer service, and the site gives no information about what to do in this situation.