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United States Location Verification - Unable to do

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4471 of 4,858

Hi Dan,

 

We'll have one of our team members reach out and assist you in verifying your location. Thank you. 


-Joanne
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lucy-salazar
Active Member
Lucy S Member Since: Aug 1, 2020
4472 of 4,858

I tried to upload my ID got an email saying it was unable to be authenticated and a hold has been placed on my account. .  I can't find a place to contact customer service, and the site gives no information about what to do in this situation.

krummarket
Active Member
Roman H Member Since: Aug 2, 2020
4473 of 4,858

Hello, I can't verify my ID because it said : 
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Please help me, what do I need to do.
Thank you!

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4474 of 4,858

Hi Roman,

 

I've escalated your concern and someone from our team will be reaching out to you via a support ticket.

 

Thank you,

~ Luiggi

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martintiffanie
Active Member
Tiffanie W Member Since: Aug 3, 2020
4475 of 4,858

I need to upload my id but my last name is different on here. My driver's license says Martin and on here it is Williamson. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4476 of 4,858

Hi Tiffanie,

 

Our team reached out to you via ticket to assist you further with your pending verification. You can access your tickets on this Link, thank you.


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robfreeborn
Active Member
Rob F Member Since: Aug 4, 2020
4477 of 4,858

I'm experiencing the same issue. Seems like there's a real issue with this "automatic verification" platform. Any suggestions? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4478 of 4,858

Hi Rob,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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coolcats4u
Active Member
Hemavathy C Member Since: Aug 4, 2020
4479 of 4,858

I have uploaded government id but i want to delete it now. how should i do it>?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4480 of 4,858

Hi Hemavathy,

 

If you choose to go through location verification by uploading an image of your ID, any data will be encrypted and securely processed, and your image will not be stored by Upwork. Thank you. 


-Joanne
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