United States Location Verification - Unable to do

[Joanne Marie P]

Hi Kayla,

One of our agents will reach out and assist you in verifying your location via a support ticket. Thanks!

[Jacob O]

HELP! I have tried several times to redo my ID verification. I cannot contact the so called customer service because they simply do not care. This is the only place I was allowed to go. Please help me 

I need to redo my ID verification.

[Joanne Marie P]

Hi Jacob,

One of our agents will reach out and assist you in verifying your location via a support ticket. Thanks!

[Jermaine D]

Hello,

Despite having a very clear image of my id, my attacehment was still rejected and I recieved the attached error message.. Is there a way to resolve this? 

Thank you!

[Bojan S]

Thank you for reaching out to us, Jermain.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[Julie Luanne J]

I need to verify my identitfication with a customer support agent.  My government id clearly states my first name on the id as it is written in the system.  The site now states that I have exceeded the amount of times to verify identity.  I need help getting this fixed, or I need to close my account.

[Bojan S]

Hi Julie,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Emerald U]

I have this same issue. I was initially unsure about Upwork so I registered with an unofficial name (it's my name but not on my documents). I changed it but the verification documents, I do not have the one on the list. I newly migrated from Canada to the US and currently have an Employment Authorization Document. How do I verify my identity?

[Joanne Marie P]

Hi Emerald,

I checked your account, and it looks like your name change request has already been approved. I’ve also shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Duygu G]

Hi,

I have my work permit, SSN and today I got my driver's permit but I still cannot verify my account.

What should I do?

Thank you