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United States Location Verification - Unable to do

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4661 of 4,725

Hi Mengqi,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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Active Member
Mike Miguel N Member Since: Nov 24, 2020
4662 of 4,725

Hi Genevieve,

 

I've read for some onboarding experiences that after a couple of tries it works.

 

If issue persists, open a ticket. Upwork Suport and Staff will figure it out for you.

 

regards, 

Active Member
Genevieve B Member Since: Nov 27, 2020
4663 of 4,725

MY USA, STATE DR. LIC WON'T UPLOADED, WHY?

Active Member
Mike Miguel N Member Since: Nov 24, 2020
4664 of 4,725

Hi Genenieve. 

 

Try again, at least 3 times or open a  support ticket. Support and Team Staff are for help complete your verification. 

 

regards,

Mike Navarro, 

Active Member
Kai M Member Since: Nov 30, 2020
4665 of 4,725

There is no option to upload my EAD and the only other IDs I have are a UK passport and UK provisional driving license. To clarify, I am trying to verify in the US.

 

Is there any way to contact support and verify that way?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4666 of 4,725

Hi Kai,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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Active Member
Serenity C Member Since: Dec 2, 2020
4667 of 4,725

The verification system definitely has some flaws. For I have now been trying to verify my ID for three hours. I have changed formats checked the MB sized an DPI size... It still will not accept. Someone please tell me what I am doing wrong. All requirements for the image are met and it is still saying they are not. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4668 of 4,725

Hi Serenity,

 

I`m sorry for the inconvenience this has caused you. I would like to confirm that your verification completed. Thank you.


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Active Member
Tim S Member Since: Dec 3, 2020
4669 of 4,725

I created upwork account and tried to upload my ID. But it says it could not be accepted and I tried maximum allowed times. tough I just tried once.

 

Please help

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4670 of 4,725

Hi Tim,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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