United States Location Verification - Unable to do

[Andrea G]

Hi Andre,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[Vivian O]

Im a freelancer and tried to upload a picture of my my drivers license to verify my ID so I could submit a proposal and it kept saying my ID couldnt be verified and that the names didnt match? my name has an apostrophe so I removed the apostrophe and tried again and it still was unable to verify. I believe my drivers license picture was very clear so I'm not sure what the issue is.

[Joanne Marie P]

Hi Vivian,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[Garren N]

I really need help here. I have been trying to set up my Upwork account but it is roadblocking me because my ID card is expired. I tried to schedule an appointment with my local DMV and the next appointment is 4 months out (and they are only accepting appointment only customers). I really want to start working some freelance jobs to supplement my income due to COVID related reasons and to build experience in the digital marketing/video production/ graphic arts departments and this ID issue is a huge roadblock for me. Is there any way I can send a photo of both my ID and my birth certificate to customer support? This whole fiasco is a huge roadblock in my pursuit of freelance work. Thank you for reading my inquiry and I am excited to get a response back. 

[Tanzeel Z]

That's a difficult situation but only Upwork customer service can guide you about that. You can talk to them via live chat and see if they can accept that. 

[Garren N]

I tried reaching customer service but it was only a bot. I don't know how to reach a live agent.

[Bojan S]

Hi Garren,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

[Amanda G]

Hello, due to COVID the MVAs in my state were closed (Maryland). My ID is expired but still accepted due to the state of emergency. However, when I scan my ID to begin my account the program will not accept because it is "expired" in the ID. How do you recommend I proceed?

[Bojan S]

Thank you for reaching out to us, Amanda.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[Troy F]

Trying to get help verifying myself, says I have too many verification attempts.