United States Location Verification - Unable to do

Oliver B · Jan 26, 2021 08:57:25 AM

Hi Hannah

1.do you have enough connects to make proposal?

2. please re-login and refresh your browser .

3. remove cash history on your browser.

4. if it is not working , please constact with upwork support team.

Bojan S · Jan 26, 2021 09:03:53 AM

Hi Hannah,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Paula P · Jan 27, 2021 03:03:52 PM

I am not able to change my address and I've moved. Is there anyone I can contact to change this?

Joanne Marie P · Jan 27, 2021 05:01:14 PM

Hi Paula,

I've requested the help of our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

-Joanne

Paula P · Jan 27, 2021 03:21:42 PM

Trying to upload my ID and keep getting an error to try again later. Can someone please manually check my ID? Thanks

Olivia L · Jan 28, 2021 09:06:33 AM

I uploaded a picture of my drivers' license (following all the requirements) and it keeps getting rejected (says my name on my ID doesn't match the name on my account). Well, my names DO match. Anyone else with a hyphenated last name have this problem? How did you fix it. I can't figure out how to submit a support ticket and there's no indication that it will be reviewed by a human.

Bojan S · Jan 28, 2021 10:26:03 AM

Hi Olivia,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Xiong Y · Feb 1, 2021 03:14:08 PM

My account has been approved, but I can't place a bid. I got this message.

"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
I was trying to do id verification, but I can't find this item ( I can see it in the tutorial ) on my account.

Joanne Marie P · Feb 1, 2021 05:30:15 PM

Hi Xiong,

I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket.

-Joanne

Mike C · Feb 1, 2021 03:35:02 PM

I am attempting to upload a drivers license to the site but had problems. Now I am not able to at all. What can I do? There is no email address or live chat for this. Please help. Thank you.

Warm Regards,

Mike