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United States Location Verification - Unable to do

keepingthedetail
Active Member
Kathy L Member Since: Apr 6, 2021
4841 of 4,846

I enter my phone number but the only option is to receive a code via text for verification.  My phone number is a landline and doesn't receive texts.  I sent an email a few days ago and never received a response.  I cannot move forward in setting up a profile without this verification.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4842 of 4,846

Hi Kathy,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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ben8839
Active Member
Ben O Member Since: Apr 4, 2021
4843 of 4,846

Hi, Bojan

I am trying to submit a proposal but I am receiving this error towards the top: "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support".

Could you help me with this?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4844 of 4,846

Hi Ben,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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captfunk89
Active Member
Connor B Member Since: Apr 12, 2021
4845 of 4,846

Would someone be able to help me with this issue? Thank you,

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4846 of 4,846

Hi Connor,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

Thanks!

~Andrea
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