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United States Location Verification - Unable to do

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
5071 of 5,185

Hello Kelcie,

 

One of our team members will reach out to you as soon as possible to assist you further. 

 

Thank you.

Pradeep.

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kbaior
Active Member
Kelcie B Member Since: Jun 6, 2021
5072 of 5,185
Hello I have not heard anything yet
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5073 of 5,185

Hi Kelcie,

 

I'm sorry for the delay. I've followed up with the team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
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marilaz
Active Member
Marisol L Member Since: Jun 8, 2021
5074 of 5,185

Hello, I am trying to verify my identiy however I just got a message saying 

"You've reached the maximum allowable tries, contact support". How should I move forward? 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5075 of 5,185

Hi Marisol,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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elizabethpg
Active Member
Elizabeth P Member Since: Jun 9, 2021
5076 of 5,185

Hello, I have tried to verify my ID and my name does match the ID, but the automatic verification is telling me it is not a match. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5077 of 5,185

Hi Elizabeth,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
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dccast
Active Member
Daniel C Member Since: Jun 9, 2021
5078 of 5,185

Hello,

 

I was prompted to provide an ID photo for account verification. After upload I was told that the verification failed and that my account has been put on hold. I have not been provided any next steps to properly verify my account, nor do I have an "Identify Verification" tab on my profile to start a visual verification.

What do I do? Thank you!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5079 of 5,185

Hi Daniel,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
majidshirazy
Active Member
Majid B Member Since: Jun 9, 2021
5080 of 5,185

Hey 

My verification has been failed, how can I resend my gov ID and get verified?

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