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United States Location Verification - Unable to do

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5081 of 5,111

Hi Krysten,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
dorothyeads
Active Member
Dorothy E Member Since: Jun 10, 2021
5082 of 5,111

Hello, I'm new to upwork and uploaded my US license and received an email that my license wasnt verified and that a hold was put on my account. Any way I can get some help to get my profile up and running so I can make proposals? I have verified everything else. Thanks a million!

Best,
Dorothy E
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5083 of 5,111

Hi Dorothy,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
funnelfairy
Active Member
Ami M Member Since: Jun 10, 2021
5084 of 5,111

Hello,

I was asked to submit a photo ID. I did. My account was locked down immediately.

I'm not sure of the cause because. this is my ID, a new account, etc.

Is there any way I can expedite the review process? It's a legal ID, a legal address... I'm guessing this is some sort of failure of the verification process, but I would like to submit proposals.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5085 of 5,111

Hi Ami,

 

We'll have someone from our team reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
pandal0ver02
Active Member
Enaly Elizabeth G Member Since: Jun 11, 2021
5086 of 5,111

I need to change my name on my profile to match my ID but it hasn't been changed. I went to add my Kansas state ID but it is not accepting my ID and now I have reached my maximum attempt to add my ID and now it is locked. How can I get this issue corrected?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5087 of 5,111

Hi Enaly,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
ksleonrd
Active Member
Kara L Member Since: Jun 14, 2021
5088 of 5,111

Hello,

 

I am having trouble uploading my ID it said it could not verify. Please help

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5089 of 5,111

Hi Kara,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran
Upwork
steinhm
Active Member
Hannah S Member Since: Jan 26, 2021
5090 of 5,111

I tried to upload my ID to verify my identity and it just didn't work and said I have completed the maximum number of attempts to upload my ID. I have no idea what went wrong and it won't let me try again. How can I solve this? I'm not sure why it wasn't accepted to begin with, but I'm getting frustrated there seems to be no way around this. 

 

I look forward to your assistance.

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