I just started on Upwork. I started the ID verification process but there's an issue with my current drivers' license. I was married in August of 2019. Between finishing up two degrees at once and then Covid, I never had a chance to change my license. I changed my name with my school though so my degrees have my married name on them. We moved in December last year and, because of the cost and the DMV being closed down (now open but still cost issues) I still haven't been able to change my ID. I have my marriage certificate and a notarized affidavit from the homeowner proving my residency. We live with family so there's no lease. My bank accounts were changed to my married name as well. So my cards have that name, but not my social security number. So when I uploaded my license to Upwork ID verification, it has the wrong name AND the wrong address on it. But there's not space to add additional documents. I called and found my way to the human resources dept and I left a message. I don't know if there's anything else I can do, though.
I am not able to view US Only jobs and apply to them. I don't know why this is happening as I am based in the US, and have active contracts and completed jobs from the US. Can you please fix the bug?
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.
I had just tried to upload my license for verification. The photo was untampered with and legitimate to my identity. For some unknown reason, upwork's error catch kept saying my names did not match when in fact they did. Now I am locked out of verifying my license for trying too many times with the same picture and cannot apply for work. I am unsure of what to do next.
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