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United States Location Verification - Unable to do

Active Member
Laura R Member Since: Jul 20, 2021
5111 of 5,185

I need to verify my ID. I've requested through Support, but it says I will get an email, and I have not received it to complete the Video Chat verification. Help!

Andrea G Moderator Member Since: Jul 7, 2020
5112 of 5,185

Hi Laura,


Someone from our team will reach out to you via support ticket in order to assist you further.

Active Member
Christina H Member Since: Jul 22, 2021
5113 of 5,185

I just started on Upwork. I started the ID verification process but there's an issue with my current drivers' license. I was married in August of 2019. Between finishing up two degrees at once and then Covid, I never had a chance to change my license. I changed my name with my school though so my degrees have my married name on them. We moved in December last year and, because of the cost and the DMV being closed down (now open but still cost issues) I still haven't been able to change my ID. I have my marriage certificate and a notarized affidavit from the homeowner proving my residency. We live with family so there's no lease. My bank accounts were changed to my married name as well. So my cards have that name, but not my social security number. So when I uploaded my license to Upwork ID verification, it has the wrong name AND the wrong address on it. But there's not space to add additional documents. I called and found my way to the human resources dept and I left a message. I don't know if there's anything else I can do, though. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
5114 of 5,185

Hi Christina,


I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.


~ Joanne
Active Member
Prabuddha B Member Since: May 31, 2021
5115 of 5,185



I am not able to view US Only jobs and apply to them. I don't know why this is happening as I am based in the US, and have active contracts and completed jobs from the US. Can you please fix the bug?





Bojan S Moderator Member Since: Mar 9, 2018
5116 of 5,185

Hi Prabuddha,


Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.


Thank you.

~ Bojan
Active Member
John David S Member Since: Jul 27, 2021
5117 of 5,185
Hello, I'm new to the platform and cannot submit any proposals. The system keeps rejecting my ID stating my name doesn't match, which it does! I've submitted an email two days ago but have received no response. There is still an error message at the top of my screen saying I have exceeded the number of attempts to upload verification of my identity and to contact customer support. Does support exist?
Bojan S Moderator Member Since: Mar 9, 2018
5118 of 5,185

Hi John David,


We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.


Thank you for reaching out to us. 

~ Bojan
Active Member
Nathan H Member Since: Jul 27, 2021
5119 of 5,185



I had just tried to upload my license for verification. The photo was untampered with and legitimate to my identity. For some unknown reason, upwork's error catch kept saying my names did not match when in fact they did. Now I am locked out of verifying my license for trying too many times with the same picture and cannot apply for work. I am unsure of what to do next.



Goran V Moderator Member Since: Mar 24, 2017
5120 of 5,185

Hi Nathan,


One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran