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United States Location Verification - Unable to do

graf-travis
Active Member
Travis G Member Since: Oct 6, 2021
5221 of 5,241
It said it’s trying to verify it based on my drivers license picture though
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5222 of 5,241

Okay. I sent a message to a moderator to help you manually.

graf-travis
Active Member
Travis G Member Since: Oct 6, 2021
5223 of 5,241
Thank you!
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5224 of 5,241

Hi Travis, 

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
mgonya79
Active Member
Matthew G Member Since: Oct 19, 2021
5225 of 5,241

Hi. I keep getting "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

Any help would be appreciated. Thank you.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5226 of 5,241

Thank you for reaching out to us, Matthew.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan
Upwork
97ae0c00
Active Member
Parnell D Member Since: Oct 25, 2021
5227 of 5,241

Hello,

 

I am trying to upload my ID, but I am seeing the following error message at the top of the screen:

 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

The problem in the past was the expiration date. Due to the pandemic, it took longer to renew my ID than it normally would have. However, I now have a current ID card, so I would like to verify my ID.

 

If someone could help me, I would really appreciate it.

 

 

Thank you

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5228 of 5,241

Hi Parnell,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
0af6c074
Active Member
Willishia P Member Since: Oct 31, 2021
5229 of 5,241

Hello,

 

I needassistance getting my identity verified. I've reached the maximum amount of times allowed to upload ID. I was told to contact support. Can someone from support assist me?

jeeves503
Ace Contributor
Aaron R Member Since: Jul 5, 2018
5230 of 5,241

Upwork support would be the next step in resolving this issue.  This community forum doesn't have access to your account.