United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[ccrow94]

Hi, I tried to upload my ID because it said my name wasn't the same, so I'm not sure what to do.

Thanks!

[eddy_taslak]

Not sure how the community can help with this issue but I got directed to post here from my ID not being verified.

It's my regular Minnesota Driver's License, and I've tried taking the picture multiple times, with different backgrounds/angles/lighting but it still won't verify it. Now it says I have reached the maximum tries and to contact support. I tried contacting support but it directed me to post here. 

Not sure what to do. I appreciate the help. 

[anthony_brining]

I'm having the exact same problem. I already have an offer sent to me but can't accept because of this. I'm following up on your thread.

[AveryO]

Hi Eddy, and Carly, 

The Customer Support Team will reach out directly to assist you with your location verification.

[anthony_brining]

Avery, I also need help with this.

[AveryO]

Hi Anthony, 

Please refer to my reply above. Just to reconfirm, the Customer Support Team will reach out and assist you directly with your location verification.

[mjlionel]

My ID name and my profile name matches, why am I still having issues with my Identification?

[g_vasilevski]

Hi Marshanna ,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[brittneynoelle]

I have reached the max amounts of attempts to upload my ID for verification - so first off I would like to know why my image of my ID isn't working, and second of all I would like to know how to upload it again for verification. 

Thanks,

B.

[ktw10268]

Hi Britney. 

I am having the same problem too. 

Does anyone have any suggestions?

Best,

Katherine

[g_vasilevski]

Hi Brittney and Katherine,

Our team will reach out to you both via tickets as soon as possible and assist you further with your verification. Thank you.

[apoudel1]

I can't verify either. can you help me get to the customer support?

[AveryO]

Hi Amrit, 

The Customer Support Team will reach out to you to assist you with your location verification.

[zheguang-zou]

Same here. Can someone help? Thanks.

[BojanS]

Hi Zheguang,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[m_brenna]

Hello, I just signed up and tried uploading my ID to verify location but am told I have reached the maximum number of trials. Help me out. am stuck

[BojanS]

Hi Murphy,

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

Thank you for reaching out to us.

[jesselynaparks]

I do not understand why my driver's license was rejected. My name matches, however I have moved states recently so my current address does not match my driver's license address. Is this why? I have now been suspended from trying to upload again. 

[BojanS]

Thank you for reaching out to us, Jesselyn.

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. 

[lillian1102]

I have tried to upload my ID and after several time did it not working it has put my account on hold. How do I upload ID and take account off hold?

[kochubei_valeria]

Hi Lillian,

I see you already submitted a support ticket about your verification. I'll follow up on it and we'll have this resolved.

Thanks!

[stone_tiffany]

I've tried to submit a ticket but I keep getting brought back to the forums. I've tried my drivers license and I'd try my passport but I've reached the max numbers of tries to upload ID 

[aguilar_natalia]

I just recently signed up for Upwork and I was asked to verify my identity using my ID. Thus, I uploaded a picture of my ID and yet, it continues with the message "Your type of ID isn't supported." Is there any way to fix this problem? My state ID is the only physical form of ID I have currently.   

[joanbonjoc]

Hi Natalia,

Please check this link on the acceptable dicuments for Identity Verification and some image guidelines. Let us know if you need further assistance.

[stone_tiffany]

I'm getting Unable To Verify message as well. I've tried my Drivers License and was going to try my Passport yet I can't find anywhere that will allow me to upload. I'm now being told to contact Customer Support; however, the only "customer support" I'm led to is the Forums.

[gokoko]

I've reached the "Maximum number of attempts" while trying to upload my driver's license to verify my account. I can't figure out how to contact the Upwork customer service so can anyone help me? Thanks in advance!

[AveryO]

Hi Jonathan, and Tiffany, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. I apologise if this has been an inconvenience for you.

[andersonglen]

After trying to upload my ID multiples times (Correctly) I received this message, You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.

There is no customer support to contact. I have absolutely no way of starting verify my ID or no one to contact to do.

[AveryO]

Hi Glen, 

The Customer Support Team will reach out to you to assist you with your location verification. 

[corbincollierpe]

I have followed all steps to submit my ID but the program will not recognize it. I have read all requirements and complied. Can I speak to representative to have this resolved?

[skyseer]

"You've reached the maximum number of tries to upload your ID. Please contact customer support."I keep receiving this message but I think I've only tried to upload my ID once.

Can you please help me verify my account?

[tom-cruz]

Hi everyone, am here to see whether I can get help. Am new to upwork and tried uploading my passport to verify my location but I get a notification saying that I have reached the maximum tries...how do I go about it?

[beege2588]

I need the same assistance please

[AveryO]

Hi David, 

A member of the Customer Support Team will reach out to you to assist you with your location verification.

[beege2588]

By email? When should I expect to hear back from them?

[AveryO]

Yes, David. The Customer Support Team will reach out to you through an email, and you should receive an email from them within 24-hours.

[stacyjill]

My ID has still not been verified. I provided all the documentation

[AveryO]

Hi Stacy, 

Kindly refer to this notifiication from the team with more information on what you can do to complete your location verification. If you are having issues, please let the team know by posting on the same ticket thread as they are more equipped to assist you with your verification issues.

[6liam6]

So I’m brand new to UWork but am having a hard time finding a full time job since my profile shows no past job history and no client reviews.

I’m trying to get into customer service so it’s not something I can do hour long projects for to get a fast positive review.

Any advice and tips? I’m hard working and extremely fluent in english but can’t seem to get any opportunities since I have no experience.