Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 3, 2019 10:45:39 PM by Avery O
Hi Reyna,
The Customer Support Team will reach out to you to assist you with your location verification.
Apr 4, 2019 12:02:12 AM by Johanna C
In setting up my profile it tells me I need to verify my phone number to continue. Is there a way I can create this account without an attached phone number? I currently only have an out-of-states number, which I entered without any issue but I have yet to recieve a verification code. has any one else dealt with this problem and is there any way around it?
If it comes down to it, I'll use a family member's phone number just to get the code and continue the set up. perhaps afterwards I can change the number or remove it.
Apr 4, 2019 12:25:25 AM by Goran V
Hi Johanna,
You can submit your application without a phone number as well and you will be able to bid on our marketplace if your application is accepted. Are you currently out of state as well? If yes, your current location needs to be reflected on your profile as well. Thank you.
Apr 4, 2019 12:54:13 AM by Johanna C
Apr 4, 2019 01:06:30 AM by Goran V
Hi Johanna,
Your address needs to reflect your current location, one of our team members will reach out to you via ticket as soon as possible and assist you further with your APO address. Thank you.
Apr 4, 2019 12:58:51 AM by Minjee K
There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Would you mind helping me, please.
Thanks!
Minjee
Apr 4, 2019 01:09:19 AM by Goran V
Hi Minjee,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 4, 2019 06:20:10 AM by Matthew C
I just signed up for Upwork, and I'm trying to get verified. I submitted my ID and it said that there was an error - my name was apparently different than what was listed (which it was not). I tried once or twice again with new pictures of my license, and then it said maximum number of ID submissions reached. I have tried to contact customer service, but I can't find anyone to discuss with and can't get verified to submit any proposals. Please help.
Apr 4, 2019 06:37:13 AM by Goran V
Hi Matthew,
One of our team members will reach out to you via ticket as well and assist you further with your verification. Thank you.
Apr 4, 2019 09:51:35 AM by Holly L
I've tried uploading my driver's license (Georgia in the United States) multiple times and now it's saying I've exceeded the allowable number of attempts. It also said my type of ID wasn't even accepted. It's a legitimate drivers license. This is ridiculous.
Apr 4, 2019 10:10:39 AM by James B
I exceeded amount of times to upload my ID for a proposal, as well. I've only tried once. I need assistance 😞
Apr 4, 2019 10:39:19 AM by Bojan S
Hi James,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Apr 4, 2019 10:04:59 AM by James B
They wont give me another option to upload again? It just tells me to contact customer support. How do you upload it again?
Apr 4, 2019 11:16:00 AM by Bashir A
I am trying to verify my ID but unable to do so. Received the following text;
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Apr 4, 2019 11:44:44 AM by Bojan S
Hi Thesmart,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Please change your profile name, note that you need to have your real name on your profile which represents you as an individual.
Thank you.
Apr 4, 2019 11:25:15 AM by Zina A
I tried to verify my ID once and received the following error message: "You've reached the maximum number of tries to upload your ID. Please contact customer support."
Please assist. Is there no customer service number?
Apr 4, 2019 11:42:43 AM by Bojan S
Hi Zina and Val,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 4, 2019 11:17:32 AM by Val C
Getting a message of "You've reached the maximum number of tries to upload your ID. Please contact customer support." I've tried uploading once. Now I'm directed to the community. Help!
Apr 4, 2019 03:25:49 PM by Che'Lynne M
I am trying to get my ID verfied, and after one failed atempt it is telling me I have reached my max amount of atempts. It is saying to contact support but I can't find a way to submit a request. Someone please help me.
Apr 4, 2019 03:30:23 PM by Valeria K
Hi Che'Lynne,
I'll have one of our support agents reach out to you directly and assist you with the verification process.
Thanks!
Apr 4, 2019 05:22:38 PM by Tully L
Count me as one more user getting the dreaded "You've reached the maximum number of tries to upload your ID" error.
It is not clear what caused this problem. Any advice would be welcome, since I'd love to, you know, apply for something!
Apr 4, 2019 06:38:26 PM by Avery O
Hi Tully,
I'll share your account information with the Customer Support Team so that they can assist you with your location verification.
Apr 4, 2019 06:01:28 PM by Joshua K
Apr 4, 2019 07:51:23 PM Edited Apr 4, 2019 07:59:54 PM by Avery O
Hi Joshua, and Venkataraman,
A member of the Customer Support Team will get in touch with you to assist you with your location verification.
Apr 4, 2019 06:37:33 PM by Venkataraman B
Looks like the verification issue is a perennial issue. When are you going to fix it permanently? This is very annoying. Being new to up work, I had high hopes and expectation but you guys have failed me in the very first touch point. I cannot submit proposals.
Either fix it permanently or do away with it.
😉 If you do not know how to fix it, I will fix it for you for a hefty price, I can submit proposal but you need to fix my issue first 🙂
And, BTW, the link says Contact Customer Support but looks like I can reach God easier than reaching your customer support, there is just no path defined 😞
Apr 4, 2019 07:36:33 PM by Trey F
SAT, just need a human to look at my ID. Bot is not picking it up.
Apr 4, 2019 09:16:22 PM by Avery O
Hi Trey,
I'll go ahead and share your account information with the Customer Support Team so that they can get in touch with you and assist you with your location verification.
Apr 4, 2019 10:04:06 PM by Avery O
Hi Spencer,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Apr 4, 2019 10:06:12 PM by Daniel N
Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!
Apr 4, 2019 10:27:36 PM by Avery O
Hi Daniel,
I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your location verification.
Apr 4, 2019 09:32:38 PM by Georgea H
I have added my card and have been charged by Upwork for the verification process.
Unfortunately, it will not let me verify and it said, contact support. I am trying to get a project off the ground now... It is frustrating...
Can someone please help.
Apr 5, 2019 02:31:46 AM by Goran V
Hi Egemen,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 5, 2019 12:53:41 PM by Mike P
I'm trying to verify my identity. I've tried my license and passport. It tells me it can't verify my identity at this time.
Now it is saying that I have tried too many times.
Apr 5, 2019 01:01:52 PM by Lila G
Contact Upwork support directly https://support.upwork.com/hc/en-us
Bottom of the page, click get help
Go through the questions and at the end hit "still need help" and will connect you via chat, email or phone
Apr 5, 2019 01:11:11 PM by Mike P
Apr 5, 2019 01:09:36 PM by Bojan S
Hi Mike,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 5, 2019 01:15:34 PM by Kelly H
I tried several times to upload my drivers license to UpWork to verify my location and received an error message each time. I am now unable to try again as the message reads I've exceeded my attempts to verify my ID. My file met all of the specs listed for verification. Please advise.