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United States Location Verification - Unable to do

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
791 of 5,094

Hi Tyler,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
kaej77
Active Member
Kaelyn J Member Since: Jun 3, 2018
792 of 5,094

For some reason my driver's license could not be verified, if an UpWork Customer Service representative could contact me that would be fantastic.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
793 of 5,094

Hi Kaelyn,

 

Thanks for reaching out to us. Please select a job that includes the US location requirement > check the notification at the top of the page and select the "contact customer support" link in the message, which will allow you to directly contact Customer Support regarding your verifying process. Thank you!

~ Bojan
Upwork
kaej77
Active Member
Kaelyn J Member Since: Jun 3, 2018
794 of 5,094
I will do this, thank you!
dariyese
Active Member
Dariy E Member Since: Jun 4, 2018
795 of 5,094

Uploaded a brand new Rhode Island license to the website in order to get verified only to have it glitched out and denied repeatedly. Would like to get manually accepted but this platform doesn't have chat support for some reason? Hopefully someone can get back to me quickly in this thread. Thank you in advance.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
796 of 5,094

Hello Dariy,

 

Have you tried sending us a ticket by clicking the Contact Customer Support link in the error message displayed when you are trying to send a proposal to US only job? If you are still having some trouble sending us a ticket, please let us know. Thank you!


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yorafarafa
Active Member
Rafael G Member Since: Jun 6, 2018
797 of 5,094

As above, the help function just keeps redirecting me here and there doesn't appear to be any other form of communication with upwork. My ID is not expired but it keeps telling me "looks like it's expired".

 

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
798 of 5,094

Hi Rafael,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
a_trujic
Active Member
Aleksandar T Member Since: Jun 4, 2018
799 of 5,094

Hello there,

 

I am studying in the US, but I still do not have an ID to prove that I am the US Citizen, besides my passport. I wanted to verify my location in order to get access to jobs that are available only to the US Citizens, and I tried uploading my Visa, but it did not work. Could You help me to solve this problem, so I can start applying for those jobs?

 

With respect,Aleksandar Trujic

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
800 of 5,094

Hello Aleksandar,

 

Unfortunately, the only allowed documents to verify your location are Driver's License, State ID, Green Card or US Passport. If you don't have any of these, you can still submit proposals to those jobs without US location requirement. Thank you!


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