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United States Location Verification - Unable to do

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Active Member
Vinita K Member Since: Mar 28, 2019
811 of 4,157

Hi I got the same error and need contact information for support or can a support agent contact me? Thanks. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
812 of 4,157

Hi  Vinita,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Daniel G Member Since: Apr 1, 2019
813 of 4,157

Can someone please contact me about my verification photo limit issue.

 

Thank you.

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Active Member
Michael F Member Since: Jun 7, 2018
814 of 4,157

"You still need to verify your location to access U.S. exclusive jobs. Verify your location now."

I upload my license.  Get this message:

"We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued driver’s license, ID card, green card or United States passport."

 

Upwork can't verify my state issued driver's license.  I try to contact support.  10 minutes going through their "help" system.  Just sends me to articles where I can thumbs up and thumbs down their statements as to whether it's helpful.    No submit a support ticket although it seems a partial interface is there (it shows opened cases but no way to submit a ticket).  I call upwork's corporate number for help.  Nobody answers.   Message is basically "leave your contact info in our voicemail and someone will get back to you."  

 

Tried Google for assistance to get me to a support form that I can fill out.  Nothing helpful.  How do I get in touch with someone from Upwork to fix this problem? Thanks!

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Community Guru
Ryan C Member Since: Feb 3, 2017
815 of 4,157

Hello Michael,

 

I'm sorry to hear that. Can you please retry submitting your document? If you ran out of attempts, could you please try to submit a ticket by clicking the Contact Customer Support link in the error displayed when you submit a proposal to US only jobs? Thank you!


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Active Member
Michael F Member Since: Jun 7, 2018
816 of 4,157

Hi Ryan,

I didn't know you just had to keep trying and then if you fail enough times it gives you a support email address.  Is it safe to email my drivers license to them along with the problem or should I email them only with the problem and wait for their response?  Thanks for your help!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
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817 of 4,157

Hi Michael, 

 

You can click on a job post with a U.S. location requirement, and you should see a link to directly contact our Customer Support Team from there. Please click on a link to be able to file a ticket, and they will get back to you through the same ticket thread. 

 

Contact CS.png


-Avery
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Active Member
Michael F Member Since: Jun 7, 2018
818 of 4,157

Hi Avery,

 

I've already got the support email address.  I just need to know if it's safe to send my drivers license with my email to support along with the  verification problem, or should I just tell them the problem via email and wait for their response as to what to do next.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
819 of 4,157

You can just email them with the problem and they will provide a secure link where you can upload the documents needed. 


-Avery
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Michael F Member Since: Jun 7, 2018
820 of 4,157

Thanks! Smiley Happy

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