United States Location Verification - Unable to do

[Allison S]

I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:

It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport. 

I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!! 

[Nina K]

Hi Allison,

Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.

[Maria T]

I'm not able to submit proposals on jobs because I keep getting an error message about updating my address, but I've already done so.

[Nina K]

Hi Maria,

Please click on a job that you would like to send a proposal to.  At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

[Michael P]

I am replying to you as I cannot seem to create a new question.  I am having the same problem as the other members on these pages.  Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed.  I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation.  Please help!

Mike P

[Jo-An B]

Hi Michael,

One from our team will reach out to you directly via ticket. Thanks.

[Petra R]

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

[Erin B]

Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

[Petra R]

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Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

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 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it

It *is* a dead cute rabbit!

[Michelle L]

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

Michelle Lopez