Unresponsive client

[#1]

Hi,
I have been working with this client on a milestone basis. I have submitted the first part of the job and she said she loved it and asked for some more changes. But after that became unresponsive. I haven’t completed the project and the final files are not released. I’d like to know what I need to do at this stage?

[#2]

My client paid me but didn't end the contract. Now he is not responding to my messages. If I close the contract then my jss will decrease.  What can I do?

[#3]

Clients are not obligated to respond to messages from freelancers.

Stop sending this client messages.

Close the contract yourself.

This will NOT hurt JSS.

[#4]

Hi. I am a freelancer. I would like to ask help from you. I would like to stop my ongoing project since my client is being unresponsive. I can't no longer continue the job because I have lots of inquiries to him and he isn't responding. I hope you can reach out to him on my behalf.

[#5]

I hope you can help me out.

[#6]

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Bella B wrote:

I would like to stop my ongoing project since my client is being unresponsive.

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Why don't you just close the contract?

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Bella B wrote:  I hope you can reach out to him on my behalf.

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No, Upwork won't harass your clients on your behalf. And "reach out" for what reason? Nobody can force a client to talk to you. The client knows where you are. If the client wanted to communicate with you, they could easily do so. Just close the contract and move on with your other clients. Or leave the contract open.

But stop writing to that client.

[#7]

How to close the contract ma'am?

[#8]

Bella do you have a formal Upwork contract in place for this client? If you don't, and you have already delivered work to this client, then you are not likely to hear from him again. 

[#9]

He sent me an employee form ma'am. I filled it out and sent to him

[#10]

You are not an employee. There are no employee forms. 

Were you asked to send any money?

For future reference: if somebody stops responding, don't run to upwork to talk to them. That is simply not how a professional acts. 

[#11]

I wasn't asked to send money. Okay ma'am. Thanks 

[#12]

I wasn't able to deliver work to him because I am on the first page afterwards, he is not responding. 

[#13]

I am a Graphic Designer and I have been working on a project for a client. The project almost completed and the client was supposed to revert back, but the client isn't responding since one month. Why should I do?

[#14]

You can deliver the project if it's done.

[#15]

If it's a fixed price contract, just use the "Submit work and request payment" button and send the completed work. After that, they'll have 14 days to review the work and either release the funds, or request changes. If they take no action, you get paid automatically after 14 days.

If it's an hourly contract, and you've been tracking your time with the desktop app and leaving accurate notes with your tracked time, send them the finished work, and you'll get paid automatically according to the Upwork payment schedule.

If it's an hourly contract and you haven't been tracking your time, it could be difficult to get paid if you're inputting hours manually and the client decides to not pay.

[#16]

Thanks a lot Michael S! This is very helpful :).

[#17]

A client offered me a job and funded my escrow After writing the paid test the Client has remain unresponsive

So I decided to submit the paid test to Upwork yet the client remains unresponsive will I still be paid by Upwork

[#18]

This explains most of what you need to know;

https://support.upwork.com/hc/en-us/articles/211063718-Get-Paid-for-Fixed-Price-Contracts

Unless the client objects, once you submit your work to your client using the "Submit" button on the project page, Upwork will automatically release payment ato you fter 14 calendar days  You shouldn't submit the work again to prompt the client to pay, because the re-starts the 14-day automatic payment countdown.

[#19]

Clients are not required to be responsive.

As a freelancer, I get paid the same amount of money whether or not the client responds.

[#20]

Hello,

So I was hired for an audio transcription project and it lasted only two weeks of intensive work. Client has only paid for the submission of audios but has not paid me the remaining part that would be processed after quality check. Now he is not even responding to the messages. How should I act? 

[#21]

If the remaining part is in Escrow, you can start a dispute and maybe arbitration. If it's not, then unfortunately the client got free work.

[#22]

I have a term I use to describe clients who owe me money for work I did over a month ago:

"clients who don't owe me money"

[#23]

I have a job with a new Upwork client for 200$ the client funded 50$ as a first milestone and he stopped replying to me "Almost stopped opening Upwork " and I have finished the full work 

I have requested the payment and after 14 days I got the 50$ the problem is I would like to contact him as he paid 50$ and did not get anything till now "All of the work is ready, the work requires his email to transfer the job to his owner" and also I want him to fund the rest of the contract is there any way that Upwork can contact the client?

[#24]

Hi Ahmed,

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client.

However, for us to proceed and assist you properly, can you please provide me the contract ID for the client that you're referring to? I will be more than willing to review and reach out to the proper department for further assistance if necessary.

[#25]

here is the contract ID 

29604899

thanks

[#26]

Hi Ahmed,

We hope that the amount of work you put in is equal to the amount in the milestone. We highly recommend not doing additional work on a fixed-price contract unless the other milestones are funded, and the amount in escrow is commensurate to the amount of work you’ll do. We can’t help chase after money that was promised, or that was previously discussed. We can only help in cases where milestones are created and funded.

In your case, you may want to try and contact the client one last time to see if they still want to move forward with the project, otherwise, you have the option to close the contract if the client remains unresponsive. Feel free to check this help article to be more acquainted with how the procedures work.