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laurennjones
Community Member

UpWork Security?

Has anyone ever had UpWork request proof of a virus scan on their computer? My account was suspended because of a simple email mix up and to lift all financial limitations, they requested a scan of my drivers license and proof of computer virus scan. This seems very extreme and I am concerned for my personal safety/information. I feel like they are holding my payment hostage. Any ideas?

1 REPLY 1
nkocendova
Community Member

Hi Lauren,

We take privacy and safety of our users very seriously. The Upwork team may take additional precautions to make sure the account is secured and is only being accessed by it's owner. Please, check this help article for more information on General Electronic Security.

~Nina
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