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Upload picture

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Active Member
Omar A Member Since: Mar 12, 2020
11 of 20

I tried the same action on another browser but getting the same error :/I

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 20

Hi Omar,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.


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Active Member
Simone K Member Since: Mar 26, 2020
13 of 20

I have the same issue I cannot seem to upload a picture - please can someone contact me?  thanks 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 20

Hi Simone,

 

It looks like you were able to upload your profile photo. Are you trying to upload a different one? Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
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Active Member
Jody R Member Since: Mar 14, 2020
15 of 20

I am getting the same error message how do I put in a ticket to get this fixed

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
16 of 20

Hi Jody,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Felicitas D Member Since: Mar 30, 2020
17 of 20

Hello, 
I have the same problem. The photo is only 852 KB big, is a jpeg file and I have cleared my cache. On the photo you can see the error I am getting.

Bildschirmfoto 2020-03-30 um 10.19.20.png

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
18 of 20

Hi Felicitas,

 

Could you please try clearing your cache and cookies or logging in with another browser to upload your photo? Thank you.


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Active Member
Felicitas D Member Since: Mar 30, 2020
19 of 20

I have tried all of that. I am still unable to upload the photo.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 20

Hi Felicitas,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile image. Thank you.


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