Jan 31, 2020 04:04:23 AM by Ana S
Hello,
I have tried uploading 3 different photos. Each meeting the criteria. Have tried different browsers, clearing cashe and cookies. The message it's always "250px by 250px". I just need to upload my picture to finish my profile. Please can you help me? Thank you!
Solved! Go to Solution.
Jan 31, 2020 05:27:17 AM by Bojan S
Hi Ana,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your profile photo.
Thank you for reaching out to us.
May 21, 2020 11:32:35 PM by Yossi G
Hi everytime I try to upload an image to set up my profile image it comes up with an error "Sorry something went wrong we were unable to upload your image". I have attached a screenshot of this. I have tried to use a few different pictures, change the size and even clear cookies and cache but it still wont work. Please HELP!
Feb 20, 2019 11:11:58 PM by Jessa Vienne H
Feb 20, 2019 11:27:26 PM by Avery O
Hi Jessa,
I'm still unable to see the attachment on your post, but I'll have a member of the Customer Support Team reach out to you to assist you further.
May 21, 2020 08:31:06 PM by Elward Joshua C
Hi Avery, Im encountering the same problem. Can you help?
May 21, 2020 10:48:47 PM by Joanne P
Hi Elward Joshua,
I've shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 21, 2020 08:44:48 PM by Gentry T
I have been trying to upload my profile picture for an hour. The photo is 250x250 pixels, not edited, and only includes my head and shoulders. I have cleared my cache/cookies and used a different browser, but it still gives me the same vague error message. Any help would be appreciated.
May 21, 2020 10:46:32 PM by Joanne P
Hi Gentry,
I'm sorry for the inconvenience. I've shared your concern with the team, and one of our team members will reach out to you via a support ticket to assist you further in uploading your profile photo. Thank you!
May 21, 2020 08:53:37 PM by Walid O
May 21, 2020 10:27:34 PM by Joanne P
Hi Walid,
I'm sorry to hear that you are having trouble uploading your profile picture. I can see that you already have an open ticket regarding this concern. One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 21, 2020 11:10:02 PM by Miguel J
Hi. I'm trying to add my profile picture. It keeps running into a error..I'm not able to finish my profile..Can you update it for me? Its attached to this email. Thank you in advance.
May 21, 2020 11:19:14 PM by Goran V
Hi Miguel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.
May 21, 2020 10:56:56 PM by Mae Dessa M
Hello I can't also upload my profile photo. I hope you can help me with this. Thanks!
May 21, 2020 11:22:17 PM by Goran V
Hi Mae,
Our team will reach out to you as well and assist you further with your profile photo. Thank you.
May 21, 2020 11:01:01 PM by Rey F
Hi I'm having the same problem every time I try to upload for my profile pic it says it can't upload image. What should I do? Thanks.
May 22, 2020 12:10:47 AM by Prashant P
have tried uploading 3 different photos. I just need to upload my picture to finish but not able to do it. please help
May 22, 2020 12:22:43 AM by Joao Vitor C
Hello there!
I've followed all the recomendations for this kind of issue, however I still having the same issues as everyone.
I've tried:
- pic's actual size .jpg;
- squared cut at the original pic 72dpi .jpg;
- squared cut at the original pic 250dpi .jpg;
- 250x250px 72dpi .jpg;
- 250x250px 250dpi .jpg;
- pic's actual size 250dpi .png;
- 250x250px 250dpi .png.
Combined with that, I've tried, not only different browsers, but also the Android app (v1.14.0).
None of the attempts were effective, since I still can't upload my profile pic.
Bellow comes the last archive I've tryed to submit: 250x250 250dpi .png
Thanks in advance!
May 22, 2020 12:18:00 AM by Paula Blanca P
Hi! I cant upload a profile photo. I tried resizing it to 250px x 250px but I'm still getting the same error message. Even tried to use other browsers. Please help
May 21, 2020 10:47:26 PM by Carolina S
Hello,
Had issues uploading profile picture. The Chat box doesn't really help me answer my issue. Stuck on the profile page and since I cannot proceed, I would rather have my registration account with upwork deleter. I do not have the option to request delete on my end.
May 21, 2020 10:47:23 PM Edited May 21, 2020 10:47:56 PM by Gaurav K
May 22, 2020 12:43:29 AM by David A
Hello, I am unable to upload my profile picture. I have tried different pictures, cropped at different sizes, cleared cache, used multiple browsers. Please kindly see to this and help!
May 22, 2020 05:01:38 AM by Jody R
May 22, 2020 06:24:09 AM by Vladimir G
Hi Jody,
I'm sorry to hear about your decision. I do see you communicated with our team in April regarding the issue with using the photo you shared. I checked and was able to upload the same photo after resizing it to 250x250px. Let me know if you can resize the source image to, at minimum, that size and uplaod it. Alternatively, I can share the image with you in a private message that you can then upload to your profile and start using your account.
Let me know how you wish to proceed and I'll be glad to offer further assistance.
May 22, 2020 06:32:38 AM by Jody R
May 22, 2020 06:11:11 AM by Vladimir G
Hi all,
As an update, the issue that was preventing you from uploading your profile photo has been resolved. Please clear your cache and cookies and try uploading your photo again. Let us know if you're still experiencing the same problem and we'll follow up to assist you directly.
We appreciate your reports and thank you for your patience.
Aug 20, 2020 03:27:03 PM by Agbaje S
I have been unable to upload my profile picture even after trying all the suggestions I found to this problem. Please help me, that's the last stage of my application.
Aug 20, 2020 10:19:38 PM by Joanne P
Hi Jennifer and Agbaje,
One of our team members will reach out and assist you in adding your profile picture. Thank you.
Nov 1, 2020 05:46:00 AM by Andrei D
Sep 16, 2023 10:54:26 AM by Luiggi R