Uploaded my proper ID twice yet it was rejected and now my account is on hold. What's next?

[jefferiesdesign]

Uploaded my proper ID twice yet it was rejected and now my account is on hold.  What's next?

[BojanS]

Hi Jason,

There are several options on how to finish this short process of verification. Please follow up the ticket our team sent to you, the one that you have answered, our team will answer your question and assist you further through the verification process. Thank you.

[doucetba]

Hi Jason,

I just had the same issue and sent a follow-up note to the Upwork support team to see if they could live the hold on my account.