May 12, 2020 03:43:58 PM by Salome D
Dear Upwork
I am trying to register a profile but when I cannot get my photo and education detail uploaded
What do I need to do?
The rest of my information is loaded
Please advise
Thank you
May 12, 2020 06:43:14 PM by Joanne P
Hi Salome,
Is there an error message when you tried to update your education and upload your profile picture? Could you please try to clear your cache and cookies or try a different browser? You may also refer to this blog for tips on uploading the perfect profile picture. If the issue persists, please let us know. Thank you!
May 13, 2020 08:41:02 AM by Salome D
Dear Support
This is what happens when I log in:
1 When I log in, I get taken to my profile page, with this message:
You skipped some steps You must complete these before you can submit your profile.
Add Profile Photo Add Education
You skipped some steps
You must complete these before you can submit your profile.
Everything works fine until I try to save the photo.
The SAVE button at the bottom of the screen vanishes a soon as I scroll down.
I shrank the page size. I could get to the SAVE button but when I press on it I get this message:
Can't upload image.
Close
Sorry, something went wrong. We were unable to save the image.
The same happens when I try to upload the relevant information for Education.
Please advise? Please see photo attached - it is only 7 kb in size.
Salome
PS I have already cleared my cache and cookies, logged in and out and refreshed the page.
May 13, 2020 09:55:55 AM by Bojan S
I'm sorry to hear that issue persists, Salome.
One of our team members will reach out to you directly to assist you with your application process.
Thank you for your patience.