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Uploading profile image

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Active Member
Dima K Member Since: Apr 3, 2017
1 of 5

Hello

 

How are you today?

I have one problem which upload my profile image on upwork.

I'm creating my account on upwork.

But I can't upload my profile image.

My image size is more than 250px by 250px.

But I can't upload it.

What's the matter?

 

Hope upwork's help!

 

Thanks.

Active Member
John Michael G Member Since: Mar 31, 2017
2 of 5

There are several issues regarding on this problem, but here are some that are frequently the reason why this thing happens.

 

Internet Connection

- check your internet connection if it's fast, you may use speedtest.net 

 

Picture Size

- minimum file size is 250px by 250px

- you already said that you meet the requirements but I highly recommend that you upload a picture that is higher than the minimum size like 300px and above.

 

Browser

- try to use another browser because sometimes, an outdated or a bad browser is the cause of this error

 

If you can't still upload it, you may contact Upwork support for help.

 

I hope I was a help to you ! Thanks !

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
3 of 5

Hi Dima,

 

Please clear your cache and cookies, try using a different browser and pm me the photo you're trying to upload if you're still experiencing issues.

Active Member
Elizabeth M Member Since: Oct 24, 2019
4 of 5

This post is old but I'm having the same issue. What worked? I changed browser, enlarged the image, even though it was aready over 250x250 pixels, and I'm still having trouble

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Elizabeth,

 

We'll have one of our agents reach out to you directly to assist you with uploading your profile photo.

 

Thank you for reaching out to us. 

~ Bojan
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