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Uploading profile image

Active Member
Dima K Member Since: Apr 3, 2017
1 of 5



How are you today?

I have one problem which upload my profile image on upwork.

I'm creating my account on upwork.

But I can't upload my profile image.

My image size is more than 250px by 250px.

But I can't upload it.

What's the matter?


Hope upwork's help!



Active Member
Joanna Marie G Member Since: Mar 31, 2017
2 of 5

There are several issues regarding on this problem, but here are some that are frequently the reason why this thing happens.


Internet Connection

- check your internet connection if it's fast, you may use 


Picture Size

- minimum file size is 250px by 250px

- you already said that you meet the requirements but I highly recommend that you upload a picture that is higher than the minimum size like 300px and above.



- try to use another browser because sometimes, an outdated or a bad browser is the cause of this error


If you can't still upload it, you may contact Upwork support for help.


I hope I was a help to you ! Thanks !

Vladimir G Moderator Member Since: Oct 31, 2014
3 of 5

Hi Dima,


Please clear your cache and cookies, try using a different browser and pm me the photo you're trying to upload if you're still experiencing issues.

Active Member
Elizabeth M Member Since: Oct 24, 2019
4 of 5

This post is old but I'm having the same issue. What worked? I changed browser, enlarged the image, even though it was aready over 250x250 pixels, and I'm still having trouble

Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Elizabeth,


We'll have one of our agents reach out to you directly to assist you with uploading your profile photo.


Thank you for reaching out to us. 

~ Bojan