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Upwork Customer Support Phone Number

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Active Member
Marie B Member Since: Aug 20, 2019
1 of 11

Is there a phone number to reach customer support at upwork?  I don't care to use the bot or the forum for my private concerns.

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 11

Marie B wrote:

Is there a phone number to reach customer support at upwork? 


Only for top rated freelancers.

 


Marie B wrote:

Is there a phone number to reach customer support at upwork?


Surely your "concern" isn't so delicate that you can't ask a general question about it without going into details in the forum?

Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
3 of 11

re: "I don't care to use the bot or the forum for my private concerns."

 

Having everybody call Upwork on the phone doesn't work out mathematically.

 

Is it possible that the questions you have are questions that hundreds of other Upwork users have had? And those questions could be answered by doing a search in the "Subject" field in the Forum?

 

Also: It is possible to post questions here in the Forum which let you obtain the information you need, without getting into specifics.

 

For example, if you have questions about how to add a payment withdrawal method so you can withdraw earnings to you bank account... You can ask about that here in the Forum without stating your bank account number.

Active Member
Marie B Member Since: Aug 20, 2019
4 of 11

Thank you Preston for your respectful response.  I have tried to search the subject prior to posting.  However, I didn't really see what I was looking for.  I will attempt it again.

 

Thanks again for being respectful within your response.  Apparently it's a challenge for some individuals.

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 11

If you do a search and can't find what you're looking for, then you're completely welcome to post a question about it here.

 

We're a chatty bunch. Posting a question here in the Forum is a MUCH faster way to get the information you're looking for than trying to call Upwork or posting a Help Desk ticket.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 11

Hi Marie,

 

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

 

Thank you.

~ Bojan
Untitled
Active Member
Martin K Member Since: Nov 20, 2019
7 of 11

Community support is NOT support.  For example, why when I search for work based on Newst first, do stale listings show up?  I should be able to limit my search for listings that are within the last few hours, last few days, or for any time period!  

Community Guru
Preston H Member Since: Nov 24, 2014
8 of 11

re: "I should be able to limit my search for listings that are within the last few hours, last few days, or for any time period"

 

Martin:

I think this is an excellent suggestion.

 

This is the right place to suggest new features and functionality.

 

Many positive changes that have occurred in the system did indeed begin with suggestions and discussions here in the Forum. Upwork has employees who monitor Forum discussions and report to Upwork decision makers.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 11

Hi Martin, 

Do you have any issues with your account? If so, please feel free to create a new post and share more information about your concern so that our team can assist you further. 

While the Community is composed of freelancers and clients on Upwork, our team of Upwork Community Moderators are moderating this forum 24/7 and should be able to assist any user with their concern, provided they post it here, and it doesn't violate the Upwork Community Guidelines. 

As for your suggestion about the search function, I will be happy to share this with the team for their consideration. 


-Avery
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Active Member
Sharon B Member Since: Dec 18, 2019
10 of 11

So what is the phone number for support? Does it exist? This is very discouraging to sign up.

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