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87110ac2
Community Member

Upwork Jss

Hi Upworkers,

 

I have a question and i need help. if the freelancer ends the contract and the client doesn't give any stars or feedback. Does this affect the jss? 

 

Thanks

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Mudasir,

 

If you are referring to no feedback received. Please know that no feedback on the contract doesn't affect your JSS. 

 

Your JSS reflects your overall contract history with your clients and is based on your (or your agency's) relationships and feedback. 

 

Important factors about your JSS:

 

  • If a freelancer or agency owner is exclusive to an agency, the agency's JSS will be shown on the profile rather than an individual rating. Click here for more about agency JSS.
  • Longer-term relationships are great and can help boost your score. That said, not having them will not count against you.
  • Jobs with higher earnings weigh more and will have a bigger impact on your score.
  • We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS.
  • You can also request removal of feedback for one Project Catalog contract, per month.
  • You can view your score on your My Stats page and earn rewards for building an outstanding reputation. Any score at 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 75%, you may find it difficult to connect with new clients or win new projects in the marketplace.
~ Joanne
Upwork

View solution in original post

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Mudasir,

 

If you are referring to no feedback received. Please know that no feedback on the contract doesn't affect your JSS. 

 

Your JSS reflects your overall contract history with your clients and is based on your (or your agency's) relationships and feedback. 

 

Important factors about your JSS:

 

  • If a freelancer or agency owner is exclusive to an agency, the agency's JSS will be shown on the profile rather than an individual rating. Click here for more about agency JSS.
  • Longer-term relationships are great and can help boost your score. That said, not having them will not count against you.
  • Jobs with higher earnings weigh more and will have a bigger impact on your score.
  • We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS.
  • You can also request removal of feedback for one Project Catalog contract, per month.
  • You can view your score on your My Stats page and earn rewards for building an outstanding reputation. Any score at 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 75%, you may find it difficult to connect with new clients or win new projects in the marketplace.
~ Joanne
Upwork
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