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Upwork Time Tracker didn't upload screenshots and time after site downtime/maintenance

209bb660
Active Member
Kevin S Member Since: Jun 11, 2020
1 of 3

Hey all,

 

During the site downtime the other week, I was recording my time and screenshots through the upwork time tracker app. The app told me even though the upwork is down for maintenance, my screenshots and time will still be logged.

 

The next day after the maintenance, my screenshots and time were not uploaded. Is there any way to retrieve the screenshots from the cache within the app? Please help!

 

Sincerely,

Kevin

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 3

Hi Kevin,

 

Could you please report this issue following the ’’How do I report a problem?’’ section of this troubleshooting guide? This will provide the log file for our team and they will assist you accordingly. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

abinadab-agbo
Community Guru
Abinadab A Member Since: Sep 26, 2016
3 of 3
Consider this an academic question, Bojan, but are you saying Upwork can put that time back in the queue 2 weeks after they were billed?
Cos that would go against the grain of the payment schedule we all know of.
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