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8cfaeb84
Community Member

Upwork.com is requiring security check for my IP (Cloudfare Captcha)

Hi,

I am having a strange issue that started about 2 weeks ago. Every time I go to Upwork.com I have to do the image verification captcha challenge. It's very frustrating and I have to repeat it every 15 minutes or so. 


Upwork.com is the only website making me do this. No other cloudfare sites are giving this challenge. Is there a way I can get my IP address whitelisted by Upwork?


I've been using Upwork for years and haven't had any such issues.

 

Thanks

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Blaise,

 

As for Captcha requests, this is a security tool that appears if we detect some unusual activity from a user's account. Here are a few steps you can take to limit the number of times Captcha is required:
 
Enable Javascript
Enable Cookies
Ensure browser is not blocking ads
Ensure browser is not blocking Upwork analytical tools
 
Additionally, you can check the reputation of your external IP here and the troubleshooting steps shared here.
 
Thank you!
~Andrea
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