Upwork doesn't recognize my address when I try to create a profile

[cb5295a0]

As the subject states my address isn't listed in Upworks available auto-fills and it does not accept my manually typed or Chrome auto-fill. It seems there are many others who have experienced the same issue when creating their profile, however posting this and waiting for a response seems to be the only way to resolve the location verification issue.

Thanks!

(P.S. I'm available to work on this issue)

[AveryO]

Hi David, 

Before I proceed, I wanted to check if you have tried filling-in your address in the very first field? Once you start typing in this field, it should auto-populate with different addresses and will show as a drop-down option. You should be able to select your address from there. Once selected, the rest of the fields populate. 

Please also try clearing your cookies, or using a different browser to see if the issue persists. 

[cb5295a0]

Yes, I have tried that. My address isn't one of the options, similar ones
pop up from other states.

[cb5295a0]

Yes, I have tried that. It populates with addresses similar to mine from other states, but not mine.

[cb5295a0]

Also when I manually type it (with all accurate information) it accepts everything, city, state, zip... just not my address. When I click next it keeps saying "This field is required". Again this seems like an issue many people have had on this forum. Tried different browsers, cookies etc.

[AveryO]

Hi David, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[ac923c3f]

I am having this same issue

[g_vasilevski]

Hi Mike,

Could you please follow the instructions Avery shared in one of her posts here: 

• Before I proceed, I wanted to check if you have tried filling-in your address in the very first field? Once you start typing in this field, it should auto-populate with different addresses and will show as a drop-down option. You should be able to select your address from there. Once selected, the rest of the fields populate. 

  Please also try clearing your cookies, or using a different browser to see if the issue persists. 

Thank you.

[giuffridajoe]

Hi,

This is happening to me too. I’ve followed the instructions in this thread with no luck. Please advise.

[g_vasilevski]

Hi Joe,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your address. Thank you.

[3777e555]

Hey there, I am having the same issue. I go to type in my address as it appears on my state issued ID and the drop down does not list my address as a possible option. I am typing in ht information correctly and my cookies are cleared. I am unable to create and verify my account because of this.

[BojanS]

Hi Triston,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[ae0bd3da]

I am having the same issue. I just bought a brand new house, in a brand new development and it doesn't even show up on google maps yet. I have tried everything suggested here. The address does not exist in the drop down. Thanks.

[ArjayM]

Hi Gregory,

Sorry to hear you're having difficulties adding your address. Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know with a screenshot of what you can see from your end and I'll have the Customer Support team further assist you with this.

[ae0bd3da]

Anyone can manually add their address. The issue is your system will not accept it if it's not in the drop down list. Attached are screenshots.

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[ArjayM]

Hi Gregory,

I'll have one of the team members look into this error and assist you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed. 

[59d561cd]

I am having the same issue as others on this thread and have tried the suggestions provided with no success. Suggestions? Thanks!

[ArjayM]

Hi Julie,

I see that you've successfully added your address and I can confirm that your profile has been accepted. Welcome to Upwork! Looks like you're all set. Best of luck!

[3757b069]

I can't set up my profile.  I am having the same issue as well.  Upworks will not accept my address.  I've tried different browsers.  I have tried filling-in my address in the very first field.   My address is not an auto-populated choice in the drop-down option. I tried putting  in only my city, state, zip & that didn't work either.  

Penny H.

[BojanS]

Hi Penny,

Looks like you were able to complete your address information. Feel free to reach back to us if you need any further assitance.

Thank you! 

[36ba588e]

I'm having the same issue and the bot doesn't help. I'm in a new build but it's recognized by both Google and Apple Maps.

[ArjayM]

Hi James,

We truly appreciate you reaching out and welcome to Upwork. I have checked your account and it doesn't look like you need to undergo a verification just yet. If the team finds the need for you to do so, you will receive an email detailing the instructions on how to complete your verification. We seek your patience and cooperation while we sort this out for you.

[809ae6f7]

I'm having the same issue with my address which is definitely correct, and I can't get past that section. 

[ArjayM]

Hi Jasmine,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Please let us know if the issue persists along with the screenshot of what you can see from your end and we'll look further into that for you.

[94bbcfca]

I am having the same issue.  I've tried everything suggested in this thread and it's not working.  Please advise.  Thank you.

[AndreaG]

Hi Stefanie,

I checked directly on your account and you should be able to see the option to add your address manually below, like in this screenshot. If you continue to experience issues please let us know and share a screenshot of the error so we could check.

[94bbcfca]

Hi,

Thanks for checking. Here is a screenshot of what I see. I don't see
where I can enter my information manually.

Stefanie

[JoanneP]

Hi Stefanie,

Thanks for coming back here to give us an update. I tried checking the screenshot you mentioned; however, you may have missed adding it in your reply. Could you please share the screenshot again?

[1d26b5ad]

Same here.  No mix of browsers/cache- or cookie-clearing works.

[AndreaG]

Hi Robert,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[34686364]

Hello, 

I see that this has been an issue for quite a while and it doesn't appear as though much has been done to correct it.

I have been in my home for 17 years and when I type in my address, a bunch of incorrect information populates in the dropdown menu, my address does not.  My address has been recognized by every other system for about 16 years.  Clearing cookies is not effective.

[LuiggiR]

Hello CK,

You should be able to see the option to add your address manually below, like in this screenshot. If you continue to experience issues please let us know and share a screenshot of the error so we could check.

[94bbcfca]

Hi, I still can't enter my address.  I received an email to send a screenshot, which I did.  Help!  There is no option to enter manually, either

[NikolaS]

Hi Stefanie,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can check and assist you accordingly? 

[94bbcfca]

[image: Screenshot 2023-03-28 at 11.48.25 AM.png]

[c5dbeaef]

I am also having this issue. The suggested addresses show my street address but for different cities.

[759e32fa]

Hi Seirra,

Thank you for reaching out to us. Could you please share a screenshot from your end?

[cbb88ab5]

I have also had trouble finishing my address, can not get past this point. Attached is screenshot.

[ArjayM]

Hi Kimberly,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[870196c7]

I am having this same issue!  I am using the exact address that all of my other mail comes to!  Nothing even close to me in the drop down menu!  How do you fix this?