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Upwork will not allow me to change my profile pic.

Hi there, 

I have been trying to change my profile pic because I do not like my current one. I have been trying to upload different profile pictures of myself, however UpWork never allows the photo to be saved; I always receive an error message that reads "Sorry, something went wrong. We were unable to upload your image." I have been trying simple, unedited pictures of myself with no one else in the photo, and my account has been verified...I don't understand why my upload attemps keep failing. I have tried this on the UpWork app as well as on desktop. Does anyone know what the issue might be? Any help with this is greatly appreciated!


Hi Mia,


I'm really sorry to hear that you are unable to update your profile picture. I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
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