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4a66c423
Member

Upwork will not allow me to change my profile pic.

Hi there, 

I have been trying to change my profile pic because I do not like my current one. I have been trying to upload different profile pictures of myself, however UpWork never allows the photo to be saved; I always receive an error message that reads "Sorry, something went wrong. We were unable to upload your image." I have been trying simple, unedited pictures of myself with no one else in the photo, and my account has been verified...I don't understand why my upload attemps keep failing. I have tried this on the UpWork app as well as on desktop. Does anyone know what the issue might be? Any help with this is greatly appreciated!

1 REPLY 1
tinker_bell3
Moderator
Moderator

Hi Mia,

 

I'm really sorry to hear that you are unable to update your profile picture. I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
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