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VAT Validation

Active Member
Balazs K Member Since: Nov 6, 2019
1 of 8

My EU VAT number has been rejected, but without explanation of how could I provide more information. I have had a number of guesses I tried to make it work, but so far to no avail:

1) Changed the company's legal name to its full Hungarian name (the first version ending in Ltd has also been correct legally, since in my country I could also specify a legal English name)

2) Tried to add country code before VAT code, apparently it was implicitly there already

3) I talked to the bot, it pointed to VIES as the means of verification UpWork is using, I tried it, and no surprise, my VAT number is in their system and is valid


Additionally I did get some comments from the bot w.r.t "If you submit a tax ID for a business, you must provide us with a document showing you own the business for VAT to be approved." which I certainly did not do, but neither did anyone asking for it before rejecting my VAT number. If I were having a support ticket, I could file documents there, but apparently I cannot even open a support ticket without first making my concerns public in the forum. I hope you understand if I don't disclose such information in a forum post.

Avery O Moderator Member Since: Nov 23, 2015
2 of 8

Hi Balazs, 


You can check if your VAT number will be validated on the VIES website here. If your VAT number was declined it was likely because:

  • The country on VAT ID doesn’t match the country on your Upwork profile
  • The name on VAT ID doesn’t match the name on your Upwork profile
  • Your VAT ID is expired
  • Your VAT information was entered in an invalid format (check correct format for your country)

You may read more about it here. If this doesn't resolve your issues, let me know so that I can assist you further.

Active Member
Balazs K Member Since: Nov 6, 2019
3 of 8

No, it doesn't apply, I can easily find my number on VIES and the company name and the country (HU) is matching too, could you please help me?

Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Balazs,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.

Active Member
Alexis B Member Since: Nov 7, 2019
5 of 8
Hi Goran,

I’m having the same issue. Could you please ask someone to get in touch?

Many thanks

Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Hi Alexis,


Of course, our team will reach out to you as well and assist you further with your VAT. Thank you.

Active Member
Marianna Z Member Since: Sep 10, 2019
7 of 8


My problem is the same.

I added to my profile a valid VAT number, but you did not approve it earlier despite it was always correct. Just you did not find it on VIES website, because you checked it in a badly way: you added wrong country code to my VAT number: you added "IT" insted of "HU". Unfortunately you issued more invoices with VAT to me despite my VAT number was correct.

I sent you an email, Carlo answered it and at that time it turned out.

I asked Carlo to correct the VAT on invoices billed to me, but he wrote, that you will not correct the old invoices.

I have to send the VAT return to the tax authority now, but I do not want to pay the VAT amount once again.

I think it is unacceptable that you made a mistake and despite it you did not correct the invoices.

Who could help me?

Thank you.

Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Hi Marianna,


I'm sorry to hear about the trouble this caused. I'll go ahead and follow up with our team regarding your concern and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.


Thank you for your patience.

~ Bojan