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VAT declined

Active Member
Joana C Member Since: Mar 21, 2019
1 of 6

Hi! I'm getting this emails "Please re-submit your taxpayer information for VAT". I re-submited 3 or 4 times already and its not being accepted and I don't understand why. I'm from Portugal and our VATs are 9 digits numbers and the rate is 23%. Can someone help me? I'm submiting mine correctly and it keeps getting declined.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Joana,

 

Could you please confirm if the VIES website were able to validate your VAT number? If so, please add your VAT number in the same exact format that VIES is able to validate it. Let us know if you need further assistance.

Thank you.

~ Bojan
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Active Member
Joana C Member Since: Mar 21, 2019
3 of 6
Thanks for the reply. I would but this link isn't working, it returns in
page not found. What should I do? Thanks!
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi Joana,

 

I just checked the link again, and it's working as expected. Kindly, use this one: 

 

http://ec.europa.eu/taxation_customs/vies/vatRequest.html 

(You can copy/paste it in your browser or Search for VIES Site)

 

Let us know if you need any further assistance.

 

Thank you.

 

~ Bojan
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Active Member
Joana C Member Since: Mar 21, 2019
5 of 6
Hi there!

The link is not working (screenshot in attachment). I searched online for
VIES Site and result is the same. Any other suggestion? Thanks
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Joana,

 

The Link is working for me as well, please try to access it from another internet connection. Thank you.


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