Verification declined

[iprotti]

I was asked to verify my ID, so I uploaded a scan of my U.S. Passport, but the verification was declined and my account was placed on hold without any further explanation. I am unable to resubmit verification, and received no indication as to why it was declined. Is there anything more I can do about this? 

[JoanneP]

Hi Isabel,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.