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Ace Contributor
Seyum D Member Since: Mar 17, 2020
1 of 2

My account was verified 5 months ago and I have recived the account verified badge. But, today I recived a notification that ordered me to verify my identity through video call and I can't apply to jobs right now, i am not in a suitable location for video chat and I wanted to apply for jobs. what shall I do?

Nikola S Moderator Member Since: Jul 2, 2020
2 of 2

Hi Seyum,


As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please refer to this ticket where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

~ Nikola