I see that deposits were sent through to your account. Since you are having issues finding them, we have opened a ticket with CS. Someone will be contacting you shortly to assist with this issue.
re: "I submitted my bank info and made a mistake when I asked to verify it. It says that I need to type in the two amounts that are deposited by upwork. I, unfortunately, misread that and typed in two random amounts on my statement, Now, it says verification has failed. Because of this, I cannot submit to jobs. Please tell me how I can fix this."
Um, of course verification failed. The verification system is set up to verify that the bank account is actually your bank account. That's why it sends two "secret" amounts to your bank account and asks you to provide those amounts. Verified failed because you just entered random amounts.
You might be able to re-try submitting the same card for a new verification process.
If that doesn't work, you'll probably need to contact Customer Support.
I'm also having the same problem. I'm not seeing any deposits as of today (6/6) and I set up the account on 5/26. Some help would be appreciated so I could bid on projects!
I checked and it looks like the deposits were successfully initiated on our end 2 weeks back. There should have been two small deposits on your account already. Have you checked your bank account to check on the deposits made?
Hi Avery (sorry about the name thing, don't know where Lena came from!)
Yeah I've definitely checked, there are not two small deposits anywhere. And it's super easy to see, I don't make frequent transactions with this account.
Before escalating your case to our team, can you please contact your bank and check if the two charges are reflected in your account? We've had similar cases before in which the billing statement wasn't updated after the account was charged, and want to rule out this possibility before processing your case further. Thank you.