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Re: Verify payment method

Active Member
Manman L Member Since: Nov 19, 2018
1 of 8

It is my first time to hire a freelancer. I have added a credit card and PayPal as payment methods. But the freelancer I want to hire says my payment method hasn't been verified. 

 

Is it possible that there is a delay in online payment verified status?

 

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 8

Hi Manman, 


I checked your account and can see that your billing method has already been verified. You may ask the freelancer to hit the refresh button on his browser, or log off, and log back in on his account to see if it updates on his end.


-Avery
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Active Member
Joshua F Member Since: Dec 4, 2018
3 of 8

I'm actually having the same problem. I've gone through the verification process, but freelancers still see me as being unverified.  I asked them to log out and log back in and still showing as unverified. Please Help!

Active Member
Manman L Member Since: Nov 19, 2018
4 of 8
My problem has been solved. On the second day, the freelancer said my payment has been verified.

Perhaps wait for two or three hours, can solve your problem too.
Active Member
Luiz Henrique P Member Since: Apr 11, 2019
5 of 8

Hi, I am with the same problem, my payment is unverified, and I don't know what to do?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 8

Hi Luiz, 


I checked your account and it doesn't look like you have added any billing method on your account yet. You may read this help article for more information about the different billing methods available on Upwork. 

 

When you add your credit card as a billing method, you may be needed to verify it. This help article shares more information on how to verify your credit card. 


-Avery
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Active Member
Luiz Henrique P Member Since: Apr 11, 2019
7 of 8
Hi I included again my credit card and I can’t verify it!!
Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 8

Hi Luiz, 


The Customer Support Team will reach out to you to assist you with your verification. 


-Avery
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