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288c199c
Community Member

Verifying ID and Banking details

Hi. Was wondering if someone could help. I signed up with Upwork under my preferred name of Reggie, but now I need to verify my ID and banking details, yet all my ID is under my legal name of Regina. How can I get around this? I obviously can't change my legal name, yet would prefer to keep my Upwork profile under my preferred name (hope this makes sense). I tried to change my details but was denied, so I'm at a loss on what to do. I've just secured my first job and don't want to stuff this up. Can someone please help.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Reggie,

 

It looks like you already corresponded with one of our agents earlier and have also followed up on your ticket. Please allow time for one of our agents to update your ticket to assist you directly. 

~ Joanne
Upwork

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1 REPLY 1
JoanneP
Moderator
Moderator

Hi Reggie,

 

It looks like you already corresponded with one of our agents earlier and have also followed up on your ticket. Please allow time for one of our agents to update your ticket to assist you directly. 

~ Joanne
Upwork
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