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Video ID Verification

Active Member
Amuura B Member Since: Feb 28, 2019
1 of 5

Hi, I'm Amuura Batmunkh.

I completed Video ID verification and during it I represented my ID Card.

One of agents said ok, and she sent email and it said "We will email you within the next 24-48 hrs about your account status". But my profile hasn't been resumed yet.

What's wrong with me?

Anyone help me please!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi Amuura,

 

I apologize for the delay in receiving an update. Our team reviewed your account and the information you provided during the verification and your account has already been resumed.

~ Bojan
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Active Member
Amuura B Member Since: Feb 28, 2019
BEST ANSWER
3 of 5

Thank you for your help.

Active Member
Allen A Member Since: Apr 9, 2019
4 of 5

I have repeatedly tried to get my ID verified. I scanned my California Driver's license. That did not work. The agent said I should take a picture with my cell phione. I tried that. That did not work. I was sent a verification link so that I could upload my Driver's license and another form of ID -- like a credit card. I was told that it would be resolved within 24 hours. I only have electronic statements because I pay my bills online.

I have submitted a PDF of my recent credit card statement. 

 

Please help. Email me or call me.

Thanks,

Allen

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 5

Hi Allen,

 

I can see that you already have an open ticket for this, feel free to follow up directly there and our team will assist you further. You can access your tickets on this Link, thank you.


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