Jan 13, 2020 06:24:53 PM by Gabriel C
Hi Im trying to set up my portolio projects, but the form isn't accepting my vimeo links.
I tried adding a random youtube link and it was fine, but when I add any of my vimeo links no thumbnail appears and the "save" button remains greyed out.
Solved! Go to Solution.
Jan 25, 2020 03:50:49 PM by Gabriel C
For anyone coming by later here's the solution I got:
"I'm sorry if we were not able to get back to you sooner. I just got an update from our Technical team and as confirmed, it appears that there is a bug that's causing Vimeo video not to be saved or added. While at this time there is no time frame for the resolution, the team is working to resolve the issue and I will be sending you a reply as soon as I receive further updates from them. "
So it's a bug, and they dont know when or if it will be fixed. Great.
Jan 13, 2020 08:34:43 PM by Avery O
Hi Gabriel,
Could you please confirm if the issue happens when you clear your cookies or use a different browser?
Jan 14, 2020 05:21:41 PM by Gabriel C
Yes this still happens both when I clear my cookies and when I use a different browser.
Jan 14, 2020 07:39:41 PM by Avery O
Thanks for following up on this thread, Gabriel. I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.
Jan 21, 2020 12:42:16 PM by Gabriel C
Hi Avery, I was contacted by someone who asked me to send screenshots, which I did.
They then replied to me, saying that they were escalating the issue to the Technical team.
It's now been almost a week, I havent heard anything from the Technical team, and the I've asked the first person that contacted me for a status update, which they haven't responded to. My request number is #27546407, can you please help me figure out why this has stalled out? I need to be able to create a portfolio on the site asap.
Jan 21, 2020 01:46:26 PM by Bojan S
Hi Gabriel,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jan 25, 2020 03:50:49 PM by Gabriel C
For anyone coming by later here's the solution I got:
"I'm sorry if we were not able to get back to you sooner. I just got an update from our Technical team and as confirmed, it appears that there is a bug that's causing Vimeo video not to be saved or added. While at this time there is no time frame for the resolution, the team is working to resolve the issue and I will be sending you a reply as soon as I receive further updates from them. "
So it's a bug, and they dont know when or if it will be fixed. Great.
Mar 27, 2021 01:54:12 PM by Thomas W
I have asked the same question: there is no bug. It's called incompetence.
Sep 19, 2023 03:21:49 PM by Ken L
The issue remains to this day. Whenever I tried to add Vimeo videos to my Upwork portfolio, I can only do so by embed and not by link like I can with YouTube videos. Furthermore, when I do so, the final image after publishing is of a broken link, even though it is not broken. Please see screen shot below.